Service Representative Data Entry
Resume:
Maya Alexander
Manager - Rapido Financial
Garland, TX 75043
*********@*****.***
Work Experience
Manager
Rapido Financial
Provide high quality assistance to all clients directly
Prepare customers return based on the information provided by customers and answer all tax related questions
Prepare tax returns using electronic filing software
Maintain confidentiality of customer information Customer Service Representative
Aston Carter/Statefarm - Richardson, TX
November 2021 to February 2022
• Retention 1 Specialist responsible for
• making payments
• providing proof of insurance
• password resets
Customer Service Representative
Molina Healthcare - Irving, TX
December 2017 to May 2018
• Provided assistance to clients
• . Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
• Provides product and service information, and identifies opportunities to improve our member and provider services
• Created customer appointments
Customer Service Representative Agent
iQor - Plano, TX
June 2017 to December 2017
Manage large amounts of inbound calls.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Keep records of all conversations in our call center database in a comprehensible way. Customer Service Representative
Extend Health One Exchange - Richardson, TX
June 2012 to January 2013
Ability to maintain professionalism while working with customers
Maintain and update customer records as required to provide quality service
Promptly and courteously respond to customer inquires and/or refer them effectively to someone who can assist them
Use problem solving skills to identify root causes of service related inquiries and provide feedback on how to resolve customer issues
Performance driven role where I had specific goals to meet Education
Medical Insurance Billing and Coding
EVEREST COLLEGE
March 2012
High school diploma or GED
Skills
• Tax Experience
• Medical Billing
• ICD-10
• Time management
• Data entry
• Windows
• Medical terminology
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