ZH Zina Hannans

Jacksonville, FL ***** 904-***-****

adwgoc@r.postjobfree.com

PROFESSIONAL

SUMMARY

Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

SKILLS Chronic Disease Management

Family Support and Assistance

Catheter Change and Preparation

Grooming and Bathing Assistance

Companionship and Emotional

Support

Wound Care

Supporting Personal Needs

Mobility Assistance Needs

Understanding

Charting Expertise

WORK HISTORY CERTIFIED NURSING ASSISTANT 01/2023 to CURRENT The Fountain At Mill Cove Jacksonville, FL

Documented patient information and care activities in electronic health record.

Delivered high-quality care to 60 patients in hospital facility. Educated patients and family members on best home care practices for healing and recovery.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

MEMBER SERVICE SPECIALIST II 09/2022 to 03/2023

Navy Federal Credit Union Jacksonivlle, FL

Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Delivered prompt service to prioritize customer needs. Assisted members with correcting account, service, and system issues by educating on required forms and technical processes. Continuously surpassed customer service standards while ensuring compliance with call volume objectives.

Implemented and developed customer service training processes. Sought ways to improve processes and services provided. MEMBER SERVICE SPECIALIST II 11/2021 to 07/2022

Freedom Mortgage Corporation Jacksonville, FL

Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Implemented and developed customer service training processes. Sought ways to improve processes and services provided. Delivered prompt service to prioritize customer needs. Educated customers about billing, payment processing and support policies and procedures.

EDUCATION No Degree Business Administration 06/2007 Florida State College At Jacksonville, Jacksonville, FL