Mahmoud Ali

adwgo5@r.postjobfree.com

* ****** **. ****** ** 03060 Tel: 603-***-****

EXPERIENCE:

Americana Group -Local HR Senior Associate April 2012—November 2021

Amman, Jordan

Conducted initial screening of applicants where I reviewed qualifications and determined whether they are good candidates for the role

Processed offers, rejections, and transfers for new and existing employees

Prepared analysis reports on employee recruitment and retention

Resolved human relations issues and escalated to management as needed on issues surrounding salary complaints or conflict resolution

Presented compensation and benefit packages to new hires

Conducted exit interviews

Orange Telecom Group – Operations & Risk Manager April 2007—April 2012

Amman, Jordan

Ensured compliance in policy and procedure among different lines of business

Prepared reports that provided performance appraisals to ensure platform stats were on target to company goal

Resolved high-risk client complaints to provide a great client experience while protecting the company interests

Recommended additional training for employees to increase quality and performance

Met with leadership within other lines of business to discuss compliance stats and performance

Proposed continuous improvement of company guidelines and rules by providing feedback in annual reporting to leadership teams

Grand Hyatt Amman Hotel -Assistant Manager April 2004—April 2007

Amman, Jordan

Attended to guests during check-ins/check-outs and handled reservations

Maintained a high level of professionalism when welcoming guests

Followed procedures in billing and handled foreign currency, credit cards and travelers checks for processing

Assisted with training and development of new hires and ensured they have the necessary skills to provide a great guest experience

Performed upselling to current guests to promote maximum occupancy

EDUCATION:

BORHAN KAMAL HIGH SCHOOL Amman, Jordan

High School Diploma Graduation 1994

INTERMEDIATE UNIVERSITY Amman, Jordan

Associates Degree, Major: Hotel Management Graduation 1996

AWARDS & ACTIVITIES:

•BMT Conference in Bahrain - 2004

•Participated in leadership training program in Lebanon - 2005

•Awarded Professionalism in Field Training from YUM international - 2015

•Choosen as Employee of the year from Americana -2013

•Recognation from KFC operation for the support and initiatives programs -2017

•Reward in luwait for best achivment labor cost - 2018

•Colonel's Club & Difference Maker Award Winner - 2019

SKILLS & LANGUAGES:

Arabic language – Fluency, Foreign language translation

Skilled and proficient in Mac OS and Windows Operating Systems

Microsoft Office Suite (Word, Excel, Access, Power Point, Publisher, Outlook and Lotus Notes)

40wpm typing speed certified

HTML coding, Dream Weaver, Adobo Photoshop, Adobo Illustrator

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