Service Representative Auto Parts
Resume:
Los Angeles, Ca
****************@*****.***
STERLING MILLER
OBJECTIVE
To get started right away and build a strong working environment.
SKILLS & ABILITIES
Results -oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling
objections. Top performer with a consistent track record of meeting and exceeding goals.
EXPERIENCE
ORIELLY’S AUTO PARTS
08/2013 to 01/2016
Drive for results to contribute to the company's success.
Work as a team member performing cashier duties, product assistance, and cleaning.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Contribute to new hire trainings, as well as assisting with managing other team members.
Process and issue membership cards above individual goal.
Operate on various auto parts for customers, such as brakes, car batteries, electrical fuses, alternators, etc.
SPRECTRUM/CHARTER COMMUNICATIONS
04/2016 to 11/2019
Meet or exceed Key Metric Indicators as well as service and quality standards every review period.
Enters data promptly and efficiently with the highest achievement at a 90% accuracy rate.
Analyze call volume and average call time to monitor Customer Service Representative performance and productivity.
Manage higher than average call volume with tact and professionalism.
Provide customer solutions to unsatisfied guests and resolve any billing concerns.
Place special cable packages and orders for customers.
ULTIMATE WEALTH EDUCATORS (SALES)
11/2019 TO PRESENT
Provide customer solutions to unsatisfied guests and resolve any billing concerns. Meet and exceed companies’ sales goals . Well versed in customer service and solutions based skills. Assist customers with great service regarding financial awareness and credit . Contributes to new hire trainings as well as being a responsible leader. Self started and a team player . .
EDUCATION
KING/DREW MAGNET HIGHSCHOOL DIPLOMA
2008
COMMUNICATION
Labored though out LA County delivering product. Well aware of traffic control & safety measures.
Safely completed O.S.H.A qualifications
Completed a CPR course
Consistently generated additional through skilled sales techniques.
Customer Interface Greeted
customers upon entrance and handled all cash and credit transactions Assisted customers with great service over the phone
regarding store operations, product, promotions and others.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize costumer flow.
LEADERSHIP
Vice President in Financial Literacy Services
REFERENCES
ULTIMATE WEALTH EDUCATORS
Senior Vice President: Jade Dukes 562-***-****
Contact this candidate