Mechanic Assistant Sales Consultant

Ziyad A. Khateeb

Palmyra, VA / Newport News, VA 757-***-**** adwgn1@r.postjobfree.com

PROFESSIONAL

SUMMARY

Obtained a long history of experience in customer service

Skilled in dealing with a wide range of different clientele, especially exclusive clients.

Possess the ability to confidently interact with potential clients, including excellent oral and written communication skills.

Motivated and committed to delivering the highest standards of service.

Organized, disciplined, and focused on achieving a high level of success in sales. This is achieved through; personal connection, relationship building, and understanding the needs and desires of each individual client.

I focus on honesty and integrity while building relationships with my clients. SKILLS

Risk management Reliable and responsible

Automotive knowledge Verbal and written communication Professional relationships Continuous improvements

Time management

Critical thinking

EMPLOYMENT

Mercedes-Benz of Hampton

Hampton VA Present Assistant Service Manager

Addressing customer’s concerns and ask additional questions to diagnose current problems

Setting expectations and explaining fee structures

Providing customers options to keep their vehicles maintained at best

Following up with customers throughout the whole process while their vehicle is in service Educating customers on the importance of repairs needed through multi-point inspection videos Maintaining professionalism at all times, especially when under pressure

Going above and beyond to make sure customer’s expectations are exceeded Helzberg Diamonds

Newport News VA Oct 2021 – Present Sales Consultant

Maintain professional relationship and attitude with clients and coworkers

Client acquisition and retention from thorough product knowledge Kiln Creek Golf Club and Resort

Newport News VA Aug 2021 – Present Maintenance/Operator/Mechanic Assistant

Utilize my extensive knowledge of motor technology

Problem solving, general upkeep and repairs

Mercedes-Benz of Charlottesville

Charlottesville VA Jan 2021 – Aug 2021 Sales Consultant

Greet customers and identify types of vehicle in inventory that meets their needs

Explain features and demonstrated vehicle operation on test drives Merlax Auto Group

Arlington VA June 2020 – Dec 2020 Sales Consultant

Inventory management

Worked directly with customers in-person & over the phone

E-Commerce

Power Home Solar

Mooresville NC Oct 2019 – June 2020 Sales Consultant

Provided homeowners on-site consultation for solar panels

Presented demonstrations, case studies & long-term savings calculator

Managed residential client accounts in-person and via website Mercedes-Benz of Arlington

Arlington VA May 2019 – Oct 2019 Sales Consultant

Greet customers and identify type of vehicle in inventory that meets their needs

Explained features and demonstrate vehicle operation on test drives Browns Arlington Honda

Arlington VA Mar 2019 – Apr 2019 Sales Consultant

Utilize customer management system (CRM) to ensure best-in-class service

Answer customers questions, and provides guidance based on industry knowledge Koons

Arlington Toyota

Arlington VA 2017 – Apr 2019 Sales Consultant

Manages client accounts for new and pre-owned auto sales

Inventory management

Strategic negotiations

Fairfield Buy Sell Trade

Fairfield VA 2011 – 2016 Manager

Tracked inventory and managed stock

Maintained store cleanliness and safety standards

Conducted interviews with potential new employees and established hiring procedures

Managed customer inquiries

South River Grocery

Bentonville VA 2009 – 2012 Owner/Manager

Maintained inventory of; fuel, lotto & deli products

Managed vendor relationships and contract negotiations

Hired, trained and managed payroll for employees Pohanka Lexus

Chantilly VA 2006 – 2008 Sales Consultant

Consistently met sales goals in assisting customers with their next car purchase while maintaining a strong focus on customer satisfaction

Pohanka Lexus

Chantilly VA 2005 – 2006 Service Consultant

Responsible for greeting customers, ensuring the maintenance and repairs of their automobile are performed properly and ensuring excellent customer satisfaction Pohanka Lexus

Chantilly VA 2004 – 2005 Technician

Examination, diagnosis and repairing of Lexus automobiles Browns Toyota

Charlottesville VA 2000 – 2004 Technician

Responsible for repairs and maintenance of various makes and models of automobiles, SUV’s, Mini-Vans, and Trucks with a specialty in Toyota

Performed brake jobs, engine repairs, exhaust repairs and replacements, coolant systems, stereo installations and various types of warranty work and diagnostics EDUCATION

● Clinton High School, Clinton VA 1998

● Nashville Auto-Diesel College 1999 Diploma in Auto-Diesel Technology

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