Support Specialist Desktop

OLUYINKA OGUNDIRAN

Address: Victorville, CA mobile: 442-***-**** Email: **********@*******.***

Summary

Experienced network and desktop support specialist with Comptia A+ and Comptia N+ certifications. Demonstrated attention to detail, leadership, and strong technical skills in over two decades of serving in the IT industry.

SKILLS & INTERESTS

Operating systems (Windows 10, 8, 8,7,Vista, XP 2000), Linux, and Mac Operating Systems

VoIP technologies, Infrastructure, Network administration, Configuration systems, Mobile devices, Active directory, Wireless Access

Help Desk Management

Computer Hardware and Software

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Ticketing systems

PC Configuration and Troubleshooting

Memory management and Optimization

Norton utilities, Windows Defender, and McAfee

Customer service

Hard Disk installation and management

Visio

FileCD, Centricity (perioperative manager), Tele tracking, Intellispace

Allscripts Homecare crystal report, HPF Web station, Infor Lawson, Oracle.

LANGUAGES: English, German, French, Yoruba, Igbo & Hausa

EXPERIENCE

St Mary Hospital Apple Valley, California

Desktop Support Feb 2021 – Present

Handled and resolved service issues on client site and remotely

Manage all on-site installation, repair, maintenance, troubleshooting and test tasks

Fielding/Closing internal IT helpdesk tickets

Executed service delivery (IMAC, Break Fix, Desk Side Support according to managed client policy and procedure guide

Focused on EPIC Device inventory by upgrading to windows 10 and installing different types of Panasonic scanner and different IPAD phones, and badge-readers.

Responsible for taking calls and troubleshooting over the phone, building new machines, loading Windows, and connecting to network

Downloaded and uploaded images from one machine to new system. Extensive experience in integrating both AppleTalk and Ethernet based networks.

Provide support as MIS directory.

Responsible of troubleshooting medical equipment maintained and processed assigned files in the durable medical equipment processing department to ensure that all financial goals are met and exceeded.

Responsible for accountability and record data for incoming shipments of new equipment into asset management software.

Scripps Hospital San Diego, CA

Desktop Support Sept 2008 - June 2020

Demonstrating knowledge of various types of computer hardware, software, and operating systems to include Honeywell Vindicator IDS/ACS Servers and WISE workstations, and CCTV System servers

Moved PC hardware from the old clinic in Rancho Bernardo to a new building, performed diagnostics on the hardware to ensure proper operation in the new location. Installed all peripherals (printers, scanners, etc) this was done under the direction of Tom Liston. He was very pleased with my work and introduced me to a new project.

Working on IT project (called “AllScripts”) for Eddy Weatherland (IT project manager), This involved several clinics located around San Diego (i.e., Carlsbad, Hillcrest, East Lake, Rancho San Diego, Mission Valley, Carmel Valley, etc) this was an enterprise-wide software that was used for training, and I was knowledgeable in the system requirements and how to troubleshoot problems with the hardware that prevents the software from running properly.

Performed SCCM and also works on polices groups

Working at Scripps Memorial Hospital SPCI La Jolla\ Encinitas. I am responsible for maintaining the hardware and software in the offices and hospitals as their local PC technician. I also installed Lawson on different PC and worked with different client on how to use it.

Webmaster, Database management/development, data recovery, virus removal, software training, network design/security, Microsoft Exchange Server 5.x. Computers: Macintosh PCs, Compaq ProLiant Servers, HP and IBM compatible clones, Toshiba, Hitachi, Compaq, HP and Dell Laptops. OS: Windows NT 3.x and 4.x, Novell 3x, LANtastic, Microsoft Proxy Server 2.0, AppleTalk, Windows 95/98/2000/Windows 7/Windows 8/ Windows 10, Windows 3.x, Marcos 6.x and above, DOS, UNIX, and VAX VMS. Software: All popular PC applications, Office97, Office95, Office4.x, FoxPro, dBase, PC-Tools, Norton Utilities, Norton Antivirus, McAfee VirusScan, Lotus AmiPro, Lotus 1-2-3, WordPerfect, Spin rite, Rescue, XtreeGold. Languages: 8088/80X86 and 6502/68000 Assembler, Pascal, Fortran, RPG II, Forth, C/C++, ADA, PL/M, Basic, HTML, DBML (Cold Fusion), and ActiveX

Remy Computers Services San Diego, CA Dec. 2003 to June 2008

Home based business that included contracts with private schools, medical offices and private homes. Services include cabling, new server set up, software installation thru the server and troubleshooting. Connection to the internet by DSL, ISDN, and cable. Designed and developed a modular network configuration that provides as a standard configuration email and internet access for all users via a proxy server/firewall called aVirt Gateway Server, automatic updating via the server of anti-virus programs and data files, client PCs update from the server only. Remote access of terminals from either the server or any client designated as technical/support access. Intranet support via a second server that contains the Microsoft IIS 3.0 service this also allows for multimedia rich applications and content to be placed on the network and publishing of streaming content to each workstation via the browser. Desktop send/receive of faxes via the server and sharing of calendar and contact information via Microsoft Mail/Outlook98. This is being upgraded to Microsoft Exchange Server 5.x via a third server on the network. Redundancy and backup protection is scheduled automatically to external DAT tape drives and recovery of any server can be done within 1 hour of replacement.

Community Care Network San Diego, California

Computer Tech Support Specialist / Help Desk Feb 1997 - Dec. 2005

Responsible for taking calls and trouble shooting over the phone & building new Desktop, Laptop’s, PC’s including Apple imac G3, Apple Emac G4, Power mac G4, Mac Quadra 800. Configure connections of PC’s to network. In charge of configuring E-mail clients, software inventory, back-up data, diagnosis, corrected hardware & software problems, as well as providing the same assistance to remote CCN locations over the phone

Certified as a WINFRAME administrator for Windows NT by Citrix. Was responsible for setting up the TCP/IP stack on client PCs that included the DNS, Router and Gateway addresses for accessing the Internet and company intranet. Was part of a team responsible to add/change, move/delete users and print queues under Novell and Windows 95 clients and servers. Created and maintained the standard configuration of PC clients and enforced the standard configuration for the entire enterprise using network remote access software that I installed maintained and upgraded across the enterprise. Supported over 2500 desktops and their applications across over 80 servers running various flavors of Novell, Windows NT, Citrix WinFrame, UNIX, VAX, and Pathworks with standalone and client PCs running DOS, Windows 3.x, Windows 95 and Windows NT Workstation. Some PCs used applications that required hardware platforms such as Intel 80x86/Pentium, Motorola 68K/Power PC, IBM AS400 and the DEC Alpha architecture. Senior PC and Macintosh specialists for IS department.

Solid use of the WAN and development groups for testing various security configurations such as McAfee Gauntlet and Ascend Max for our remote dial-up users. Third-party support was brought in to implement the Ascend Max server and we maintained it. We also worked to connect to the existing firewall configuration of our parent company Columbia/HCA.

Designed and implemented Windows NT networks and webservers, setup and configured NT 4.0 servers as PDC, BDC and standalone servers. Setup and configured Microsoft Exchange 5.0 server, ARCserve and Replica backup systems, SMS server and client systems for remote access, Microsoft Proxy Server 2.0, Microsoft Internet Information Server (IIS). Currently testing Microsoft BackOffice products.

Implemented the need and designed the corporate-wide adoption of anti-virus protection on 25 servers and over 1,700 desktop PCs. Implemented corporate policy on the use of email, diskettes and other media forms that could introduce viruses into the corporate network.

Developed CCN “Rules of the Road” orientation booklet that is now published and given to new employees of CCN’s IS department. Also developed and taught a training program (Introductions to Windows 3.1) for the purpose of educating end-users. Developed 5-10 minutes of introduction to “How the Helpdesk Works” for the orientation booklet. Implemented the “key user” program to assist as a first line of support for each department.

Developed the standard software toolkit that are used by all members of the IS team. Such as bootable diskettes and CD’s that performed stand-alone virus scans, network login access and standard image configuration of laptop and desktop systems for users and IS support needs.

Created and developed the documentation process for both end-users and IS needs that ranged from changing printer queues, installing printer drivers, cleaning up Windows temp files and changing the Windows desktop to technical information notes “technotes” that spoke to how to resolve Windows 95 startup/shutdown errors,

Developed an inventory system that allowed IS to efficiently track and reuse PC components and systems and was adopted by our remote office in Tampa, Florida. Developed the Intranet Internal Resource Support website for the IS department, and eventually trained the person that will perform the ongoing support and maintenance.

The Peopleware Company for Southern California Edison Nuclear Power Dec. 1995 to Dec. 1996

PC Repair & Network Tech / Help Desk

Responsible for taking calls and troubleshooting over the phone, building new machines, loading Windows and connecting to network.

Downloading and uploading images from on multiple machines.

Integrated Macintosh and IBM computers into both AppleTalk and Ethernet based networks.

Provided support as MIS directory for several biomedical research firms in La Jolla using both IBM and Macintosh computers.

Performed data recovery on IBM computers and diagnostics and repair on both IBM and Macintosh computers

RD Instruments San Diego CA

Computer/Network Technician / Help Desk Jan. 1994 to Nov. 1995

PC Tech - Repair, maintenance, and installation of computer equipment, software, and peripherals in support of LAN.

Set-up drive mapping for Networks and installing software on all computers, NetWare Device Driver SetVersion 2.02 & 3.03.

Performed inventory & audit on Windows NT platform & PC inventory data sheet

EDUCATION

Southwestern College, Chula Vista, CA. Project Management (2002)

Web-based and theory applications.

San Diego Foundation College, San Diego, CA

Attended classes in Multimedia on the WEB (Photoshop v5.5, Illustrator v8.0, Flash v4.0, Dream weaver and Image ready). 2000-2001

Training Directions Computer College, San Diego CA (1997)

LAN Technician: LAN Windows NT installation, Client Configuration, Cabling

Training Directions Computer College, San Diego CA (1996)

Certified Network Administrator: Utilizing NetWare 3.12 utilities including Syscon, Filer, Pconsole, Backups,

Have experience on supervisory control and data acquisition: Where the scada is a control system architecture comprising computers, networked data communications and graphical user.

Assigning Security, Writing Login Scripts, Printer Protocols and Queues and setting up the TCP/IP.

ComputerLand, San Diego CA

A+ Certified Technician and HP LaserJet/Toshiba Basic Certified Technician. Certificate (May 1996)

EldoradoCollege, San Diego CA

Diploma as a CIST, Graduated March 1996, Dean’s List, 1995 & Perfect Attendance, 1995

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