ROBIN CAMPBELL

**** ***** ***** **** *, Tipp City, Ohio, 45371, US (937) adwggt@r.postjobfree.com Business Communications - Some college (No degree) Morehead State University Morehead, KY

High School 1984

Elkhorn City High School Elkhorn City, KY

Customer Service Representative September, 2019 to October, 2021 SYKES Enterprises Inc Wise, VA

Promoted available products and services to customers during service, account management, and order calls. Used a consultative sales approach to understand customer needs and make relevant recommendations. Educated customers about promotions to increase sales. Customer Service Specialist June, 2008 to November, 2011 Met Life Auto & Home Insurance Dayton, OH

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. Spoke with customers about their dental coverage concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Quickly resolved customer issues while adhering to company policies. Provided excellent customer service to both internal and external customers to maximize satisfaction and business success. Collaborate with the customer service manager to ensure that proper customer service is provided. Data Operator/Editor May, 1996 to July, 2006

LexisNexis Miamisburg, OH

Copied, logged, and scanned supporting documents before filing everything in the client's files. Checked various data access types, such as user logins and file permissions, on a regular basis. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Work with the database system of the company.

Consistently met deadlines and requirements for all production work orders. Double-checked the data's accuracy and integrity.

Had an excellent attendance record and was always on time for work. Customer service

Data analysis

Order fulfillment

Multi-line phone talent

Credit card processing

Data entry

MS Office proficiency

Sale expertise

Interpersonal and written communication

Strong verbal communication

Extremely organized

Quick learner

Administrative support

Document scanning

Conflict resolution

Client assessment and analysis

Complaint resolution

Creative problem solving

Report preparation

Good listening skills

Computer proficient

Professional telephone demeanor

Account management

Self-motivated

EDUCATION

WORK HISTORY

SKILLS

Great team player who thrives in fast-paced, competitive environments. Expert at providing relevant information and options for resolving problems effectively. Hardworking customer service representative bringing 15+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Allows for a flexible schedule during peak season hours. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses. Organized

Seasoned

Customer Service Representative with experience working in a variety of [Type] and customer service environments. Customer Service Representative with experience working in a variety of customer service environments. Driven

Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences. PROFESSIONAL SUMMARY