Data Entry Customer Support
Resume:
Micah Funches
Royal Oak, MI *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
IT Customer Engineer (Contractor)
Barrister Global Services Network/HCL Technologies September 2022 to Present
• Perform onsite services: Install solutions at the customer site and provide the necessary engineering services
• Provide onsite and offsite technical support to customers
• CPU Imaging
• GPU/CPU Refresh
• Data Transfer
• Asset management
• Follow up with customers to ensure successful resolution of issues
• Provide technical expertise and documentation as needed
• Work with the product development and engineering departments to enhance the solutions based on user and customer feedback
OSP Field Engineer lll
Goodman Telecommunications
July 2021 to May 2022
Essential Function:
• Responsible for designing and developing outside plant equipment installation, modifications, upgrades and construction activities using ArcGIS web-based mapping software.
• Supply Chain Management
• Project planning
• Supports Designs of line setup and staking specifications, and cable and line extensions.
• Conducts job costing activities and prices out job components.
• Assist in the planning, analysis, and recommendations in support of new construction of outside plant network structures and facilities, including digital loop carrier systems and technology.
• Supports Oversee permitting with State, Local and Federal agencies.
• Responsible for obtaining right-of-way use approval.
• Responsible for the collection of field data for the OSP
• Responsible for all as-built changes and updates to drawings.
• Taking measurements, determining Right of Way (ROW)
• Creating field notes
• Working Remotely
Network Data Center Technician
365 Data Centers - Southfield, MI
February 2018 to July 2021
Network Technician Data Center
• Remote hands Technician
• Building of Networks on site per request
• Project planning
• Daily monitoring Onsite :
• Monthly M.O.P.S performed on site
• Data Center Power
• Weekly Audits
• UPS/DC/AC Plant
• HVAC Systems (CRAC)
• FIX (Cloud Based Mismanagement software)
• FALCON (Remote Facility monitoring systems)
• Service Now
• Office 365
• Microsoft PowerPoint
• Outlook
• Excel
• Fiber Optics
• CCTV Maint and Installation
• Repairs copper-wired, fiber-optic, and wireless communication systems related to intelligent transportation systems equipment.
• CAT5 /CAT6 Terminations
• OTDR testing
• Detects and locates underground utilities
• Remote testing
Fiber Optics Network Technician
Rocket Fiber - Detroit, MI
May 2016 to May 2017
• Salesforce -Field Service Lightning
• Salesforce -CRM Customer Relations Management used Daily
• Fiber optics installation
• Site surveying and job walk throughs
• Commercial/Industrial/Residential
• Network installation (CISCO) routers
• Terminating fiber connections
• WAN/LAN Configuration
• OTDR Testing
• Configuring networks for wife service
• test and trouble shoot Network Fibers
• customer service
• Oversee the design, installation,
quality control, and validation of mainline and service drops
• Perform fiber splicing and testing
• Supervise installation technicians and seasonal staff
• Ensure client expectations are exceeded after installation of fiber optic lines
• Work closely with contractors and staff to adequately wire businesses and apartment complexes with the least invasive methods possible
• Ensure proper network interface device (NID) placement at residential and commercial locations
• Develop and maintain a proper inventory system
• Ensure proper maintenance to company buildings and emergency backup system
• Provide internal and external client support
Data Center Technician
Hewlett Packard Enterprise - Auburn Hills, MI
December 2015 to May 2016
Responsibilities
Remote Customer support
Monitoring networks with:
• Service Center
• Service Manager
• Microsoft Excel
• PowerPoint
• Microsoft 365
• Microsoft Word
• Microsoft Teams
Provides support in many areas of data center operations. maintaining continuous operation of the equipment. Troubleshooting equipment failures, configuring new equipment and monitoring the operations to ensure that proper performance levels are sustained. Description includes interacting with customers around the globe to resolve server issues.
Installing new servers or other networking components. Installation of Cisco routers
Upgrade the operating system and software of existing servers. Installing new equipment.
Installation of Fiber optics cable
Cat 5/6
POTS
Creating reports and updating records and files
Evaluate and document critical data regarding the system’s performance. Recording information to identify new equipment that is installed.
When new components are added to an existing center, updating the network topology diagram Accomplishments
Communication skills are very important. Dealing with upset customers in a professional manner. Team oriented.
Time management
Network repair field technician
RICOH (St John Ascension Health) - Warren, MI
October 2015 to January 2016
Responsibilities:
Using Cloud based Monitoring tool
-Service Now
Configured network printers/multifunction devices
Maintenance and repaired of service network printers,copiers and multifunction device machines on site and remote site locations
Spread sheet Data entry:
Parts
Customer management
Daily task
Daily Printer toner delivery request and service fulfilled Daily ServiceNow experience
Skills Used
-IT/ Telecommunication skills
-Hands on mechanics of machines
-electrical background
-Organized
-team oriented
-punctual
-Offering great customer service
Central Office installer Level 1
Verigent Consultants LLC - Detroit, MI
April 2015 to April 2015
Duration of contracting assignment: 4weeks
Responsibilities
Cable lacing/stitching
Trouble shooting
Cat5/6 installation
Demo
Network Field Technician
AIM Technical Consultants - Reynoldsburg, OH
April 2013 to September 2013
Responsibilities
Installed and repaired WI-FI and GPS systems for AT&T utility vehicles Recorded daily duties and testing records
Telecommunications Technician
AT&T - Detroit, MI
May 2001 to December 2009
Responsibilities
Installation of Dsl and config. router and wireless networks/ void. T-1 cert. trained.
-Central Office main frame exp.
-Underground cable locating of Fiber/Coper cables
-Copper Splicer.
-Installation and Repair of POTS lines.
Journeyman Electrician/Foreman
Micah Electric Corp. - Southfield, MI
September 1988 to February 1999
•
Responsibilities
• Project Development
• Project Management
• Job recruitment
• Scheduled daily task for crew
• Project estimator
• Performance assessment
• Payroll
• Supply Chain Management
Repaired and Installed Electrical Services
Installed automotive Hemmer presses
Accomplishments
• Completion of electrical apprenticeship
• Journeyman license
Skills Used
Great team leader
Education
Trained in Networking and Cyber Security
New Horizons Learning center - Livonia, MI
2011 to 2012
Electrical Construction
Macomb Community College - Warren, MI
1995 to 1997
High school diploma or GED
Associate's degree
Skills
• Network Fiber Optics, Copper Splicing,Cisco, WAN/LAN, Microsoft Excel, PowerPoint, Underground Locating (10+ years)
• Project Management Professional training (Quicken Loans Cert training)
• Excel (10+ years)
• Controlling Experience
• Programmable Logic Controllers (2 years)
• Accounting
• Microsoft Word (10+ years)
• VoIP
• Network Support
• Network Monitoring
• Active Directory
• Operating Systems
• Microsoft Windows Server
• English
• LAN
• Customer service (10+ years)
• Network administration
• DNS
• VPN
• Analysis skills
• Microsoft Access
• Presentation skills
• Sales (10+ years)
• Troubleshooting
• Ethernet
• TCP/IP
• Network Installation
• System Administration
• Technical Support (10+ years)
• Help Desk (5 years)
• Salesforce
• IT support (10+ years)
• Customer Support (10+ years)
• Remote Access Software
• Telecommunication
• Human Resources
• Research
• Computer Operation
• CAD
• Talent acquisition
• Filing
• GIS
• AutoCAD
• Driving
• Data collection
• Authentication
Certifications and Licenses
PMP (training)
April 2017 to April 2017
Customer Conflict resolution AT&T
Present
Valid Drivers License
Journeyman Electrician
Journeyman License
Assessments
Recruiting — Familiar
December 2021
Managing the candidate sourcing and selection process Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Salesforce Admin online Trailhead training
Contact this candidate