AREAS OF STRENGTH:

• Critical thinking and analytical skills

• Skilled at taking inbound calls while inputting information into a system

• Excellent oral and written communication especially dealing with conflict resolution

• Proficiency in Microsoft Offices

05/2022 to Current Customer Service Representative ACT Bank of America Check Fraud Dep. Oklahoma City, OK

• Received inbound calls for customers with Zelle fraud and check fraud claims.

• Used Microsoft Edge and Excel daily.

• Diffused situations over the phone while maintaining a level of empathy and respect for the customer.

• Recorded complaints pertaining to customers being upset over transfers, dropped calls, and extended wait times.

• Helped customers reset passwords, gain online access to accounts, and set up online fraud alerts.

07/2021 to 04/2022 Cashier

Bob Howard Jeep & Nissan Oklahoma City, OK

• Worked in the service department.

• Took payment for car repairs, counted cash, used credit card machine.

• Answered inbound calls and emails.

• Used Microsoft offices.

04/2018 to 03/2020 Product Demonstrator

Sam’s Club Oklahoma City, OK

• Introduced customers to new and exciting products and brands by conducting product tasting evets, product sampling or product demonstrations.

• Prepared, cooked, and cut food while keeping a clean environment.

• Utilized customer service skills by interacting with customers as they shopped. 10/2017 to 03/2018 Server/Bartender

Embassy Suites Oklahoma City, OK

• Took orders, served alcoholic beverages, and mixed drinks based on customer order.

• Collected payments for drinks, checked identification to ensure the legal age was being met, delivered product sales, and made sure restaurant was in operation.

• Operated cash register, collected payments, and provided accurate change. 11/2013 to 09/2017 Server/Bartender

Hidden Trails Golf & Country Club Oklahoma City, OK

• Took orders, served alcoholic beverages, and mixed drinks based on customer order.

• Collected payments for drinks, checked identification to ensure the legal age was being met, delivered product sales, and made sure restaurant was in operation.

• Operated cash register, collected payments, and provided accurate change. 09/1975 to 02/2006 Senior Consultant

AT&T Oklahoma City, OK

• Took customer orders for new services.

• Sold wireless services to customers.

• Resolved and recorded customer complaints.

• Took payment for internet, home phone services, and internet payments. Fuse3 Solutions, LLC 405-***-**** www.fuse3solutions.com PATSY AEBISCHER

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