Customer Service Data Processor

Johanna Espinosa

*******************@*****.***

Objective:

Self motivated, conscientious individual with excellent written and verbal skills. Able to work independently and as part of a team. Proven leadership qualities. Can motivate and supervise. Strong organizational and problem solving capabilities.

Education:

CareerStep: Hemodialysis technician

Employment;:

Cubitac

07/4/2021-02/24/2023

Received outstanding customer service award of the year

Dealt with up to 100 customers daily.

Assisted customers in locating merchandise and making purchasing decisions.

Increased monthly sale approximately 1000 by utilizing add on sale techniques

Demonstrated interest in customers by carefully listening for their key concern and resolving.

Trade Mutual

04/1/2020-09/22/2021

IT Clerk

Record and collection date from staff, and customers.

Bookkeeper

Data processor orders

Administration tasks collecting clients information.

Maintain filing

Maxwell

05/3/2019-01/17/2022

Contacted previous guests and potential visitors via

email with information on events and hotel to build

clientele base.

Provided each residents with list of upcoming

activities and events upon move-in to enhance stays.

Explained security policies and procedures to guests

and apartment staff to promote visitor confidence

and safety.

Remedied issues quickly and effectively through

active listening, conflict resolution and dynamic

communication skills.

Prepared a variety of different written

communications, reports and documents to ensure

smooth operations.

Participated in continuous improvement by

generating suggestions, engaging in problem-solving

activities to support teamwork.

:Recognition of completion of certicate: HIPAA

:Bi-lingual: English Spanish

:Strong communication skills :

All medical vaccinations up-to-date

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