Service Representative Customer

LaFraya Miller **************@*****.***

817-***-**** cell

I am looking for a employment with your company as a Customer Service Representative. I am certain that I can complete all the tasks necessary to excel if offered employment with your franchise! My experience includes but not limited to:

• Active listening skills when communicating with consumer.

•Addressing customers issues & resolving them in a timely and efficient manner.

•Exhibiting a Empathetic yet positive attitude in difficult situations.

•Ability to communicate clearly with the consumer.

•The most important is patience! Staying level-headed when the customer is upset.

I have a passion for helping others in need and I love interacting with diverse individuals/personalities within a fast paced working environment. In hopes of joining your company, below is my previous work experience & I look forward to hearing from you!

Walmart Supercenter- 7451 McCart Ave Fort Worth,TX 76133 *Cashier: 12/2008-07/2009 Duties: Correctly tendering cash, checks, EBT, debit/credit & WIC vouchers in a timely and efficient manner. This was a fast paced environment and taught me customer service skills & how to adapt to difficult situations with unhappy customers!

LifeSpan Home health Agency- 6000 Western Place Fort Worth, Tx 76107 * CNA: 03/2010-08/2016 Duties: Assisting patients with ADL’S including bathing, grooming, dressing/undressing, toileting, feeding, cooking, transferring and maintaining a clean environment. This position taught me to empathize and appreciate the daily necessities that most people take for granted!

Dallas Barber/Stylist College- 3407 Sycamore School Rd. Fort Worth, Tx 76133 * Braider/ Barber Student: 09/2016-10/2020 Duties: Shampooing, Blow-drying, Braiding, twisting, curling and cutting clients hair as desired. This position taught me how to adapt to a variety of individuals while building report and making the client feel confident in themselves. This position was the most rewarding!

Spring pack Healthcare Institute-1144 Pioneer Pwky Arlington,Tx 76013 *CNA Certification: 02/2021-05/2021 Duties: I obtained my CNA certification during this 16 week course program. I learned to properly ambulate bedridden individuals, proper hand washing techniques, cleaning, sanitizing transferring and how to communicate with individuals who cannot verbally speak & whom are disabled. This course taught me how to be compassionate in the needs of others while also learning the proper cleaning/sanitizing techniques necessary during this COVID 19 epidemic.

Gentle Care Home health LLC-8204 Elmbrook Dr # 176, Dallas, TX 75247* Homehealth Aid: 12/2022- Current Duties: Assisting Client with Daily ADL’s including Cleaning, Cooking, Sanitizing, Escorting, Laundry etc.

I look forward to hearing from your company in regards to possible employment opportunities. I know that my knowledge and skills will make me a great asset to this industry. Thank you!