Service Representative Customer

ELIZABETH ADEBO-YOUNG

EDUCATION

Rutgers University, Newark, New Jersey

Bachelor of Arts in Public Administration, GPA 3.1, May 2019 International Leadership Exchange Program, Tanzania, Summer 2018 TECHNICAL SKILLS

Cashier Experience, Microsoft Office Suite, Adobe Dreamweaver, Salesforce/CRM, Financial Reporting, Accounts payable and receivable.

PROFESSIONAL HISTORY

VERANEX Feb 2020 to September 2022

Market Research Associate

● Supported primary research within the Commercial Strategy & Market Access department thereby enabling clients to gain optimal value from innovative medical products and services.

● Provided administrative support for research fieldwork including, but not limited to;

● Online sourcing & recruiting target healthcare (HC) practitioners.

● Scheduling and coordinating telephone/online interviews with said practitioners.

● Meticulous analysis and sorting of healthcare databases.

● Managing the CRM system.

● Managing account payables, tax information and end of the year financial reporting.

● Ensuring swift payment of incentives to research participants.

● Coordinating logistics for advisory board meetings and focus groups.

● Building and maintaining relationships with external recruiting vendors.

● Managing vendor accounts - invoices etc.

● Offering swift and easy customer service.

BOLD-MARK May 2019 to August 2019

Account Executive/ Human Resources Assistant Intern

● Sold two (2) Verizon Fios packages worth three hundred dollars ($ 300) per month combined to two (2) clients.

● Administered the recruitment of new employees, governed response rates and interview scheduling using Applicant Stream.

● Utilized marketing strategies to build clientele for Verizon Fios in regions of Newark and Belleville. Kipling July 2018 to August 2018

Customer Service Representative

● Increased the sales of goods in the store and met target expectations.

● Offered excellent customer service concerning questions about product usability.

● Ensured the floor was clean at all times and items were displayed properly.

● Operated the cashier.

● Collaborated well with team members to ensure customer’s needs were met. RUTGERS UNIVERSITY: Office of Housing & Residence Life May 2017 to August 2017 Summer Housing Assistant

● Managed records and occupancy reports with Excel Spreadsheet.

● Responded to all phone inquiries and maintained a daily maintenance report.

● Partnered with the security to keep residents safe and resolved conflicts in the building, i.e. drug use, medical emergencies, fire emergencies, noise pollution, etc. 973-***-**** ****************@*****.***

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