Desktop Support Engineer

Muhammad Mohiuddin Wajid

Naperville, IL

adwgd3@r.postjobfree.com 630-***-****

Professional Summary:

IT Professional with 6+ years of hands-on experience as a Desktop Support Engineer with a strong knowledge of multiple operating systems and configurations.

Excellent ability to install and configure hardware and software.

Ability to prioritize and complete all work tasks with little or no supervision.

Looking for a position where I can utilize these skills, and be challenged to not only improve upon them, but learn new skills as well.

EDUCATION:

Master of Science in Information Systems DePaul University, Chicago, IL Mar 2022

TECHNICAL SKILLS:

Operating Systems: Unix (AIX), Linux, Windows

Tools: Draw.io, IBM Lotus Notes, Microsoft Word, Excel, PowerPoint, Active Directory.

WORK EXPERIENCE:

Desktop Support Engineer Wise IT Inc.

July 2022 – Current

•Providing tier-I support regarding desktop, laptop, printer, and office equipment issues for 50+ onsite and remote users.

•Assist in the setup of desktop technologies and the execution of common programs.

•Providing in-person desktop support.

•Create, modify and delete user accounts in Active Directory.

•Creation of supporting documentation for team's reference.

Data Center Operations Engineer Central Depository Company of Pakistan, Karachi

Aug 2013 – Dec 2018

Worked in shifts to provide smooth business operations.

Performed data center equipment installs and maintenance tasks at both locations.

Responsible for data backup and recovery.

Executed daily backups in AIX environment. Kept backup tapes in vault at CDC-House & DR site i.e. CDC-KSE (Karachi Stock Exchange). Sent backups to offsite storage.

Interacted with vendors for replacement of part failure and making sure that it is timely replaced without affecting the business operations.

Interacted with LPARs for management and configuration purposes using the Hardware Management Console (HMC).

Prepared and maintained documentation (MIS) and provided follow up status on Data Center activities and backup time and tasks assigned.

Monitored and verified the Data center environment including temperature and UPS using AVTECH environment monitors.

Active Directory backup using Symantec.

Participated in a bi-annual Fire detection/suppression training.

Involved in the Data Center shutdown and startup activity for maintenance purpose.

Desktop Support Engineer Central Depository Company of Pakistan, Karachi

Jan 2013 – Jul 2013

Central Depository Company (CDC) has evolved as the infrastructure backbone and the Ultimate Custodian of the Pakistan Capital Market. Established as a securities depository, CDC is the sole entity handling the electronic (paperless) settlement of transactions carried out at the Pakistan Stock Exchange.

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Responded to inquiries in-person or via email, chat or telephone.

Responded to and solved timely support for hardware, software and network-related issues.

Relocated users to new workstations, including moving and connecting assigned equipment.

Created and maintained up to date supporting documentation for team's reference.

Responsible for creation/deletion of users and groups, setting permissions and policies, password reset services.

Troubleshoot printer, scanner and photocopier issues.

Contact this candidate