Support Specialist Help Desk
Resume:
RESUME OF JESSE RABB, JR
P.O. BOX ***
TURNERSVILLE, NJ 08012
Professional Objectives:
A position that is challenging and responsive in the information technology field where I can make a significant contribution to the company’s growth as well as met personal goal objectives by accepting challenges, increasing my responsibilities and broaden my skills and abilities. I am a hardware and software specialist and have worked in field service for over 25 years. I have extensive experience in Networking Support, Help Desk Analyst, server support and project lead.
Education:
RCA Technical Institute, Cherry Hill, New Jersey: 18-Month Course “Digital Computer Science. Graduated May 1975
Gloucester County College – Law Enforcement
Rutgers University – Business Management
Camden County College, Certification Program for Network Administrator and Network Engineer
HP Product Technology - Chassis Form Factor and I-O
HP Product Technology - CPUs, Memory, and System Board
HP Product Technology – Storage
HP Product Technology - CPUs, Memory, and System Board
HP Product Technology – Network
HP Product Technology – Power
HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 5.0 / 2020)
HP Product Technology - Security Considerations and BIOS
Servicing HP Products - Notebook Repair Issues
Servicing HP Products - Desktop and Workstation Repair Issues
Skills Summary:
I have worked with many levels of Macintosh and Microsoft products. Such as Mac 7-10. And for the Windows I have experience on an enterprise level Windows 7, Windows XP, Window Vista, Windows NT, Windows 10.
Comprehensive experience in Netware 3.x and 4.x, TCP/IP, Firewall, Ethernet, Microsoft Windows XX, Microsoft Windows, 2000, Windows NT, Workstation, Server and Unix Systems. Also, HP Certified Professional, Dell certified on multiple platforms. Dell Laptops such as Inspiron, XPS, Also desktop Inspiron, OptiPlex and many other dell product line.
Hands on experience planning, installing, configuring, and troubleshooting Ethernet 10 Base-T, category 5 cabling, wireless support, Palm Pilots and Blackberrys.
Strong emphasis on client/server hardware and software implementation, system administration, security, printing and trouble shooting through the use of diagnostic tools and utilities.
Focused on TCP/IPSPX protocol suites for LAN/WAN connectivity through the use of bridges, router, hubs, switches and gateways.
Extensive experience in all Microsoft products; Microsoft Outlook, MS Office, Windows X, XP Professional. Also experience in working with Crystal Reports, Visio, Adobe Illustrator, Quark, Lotus Notes and many others.
Also have experience in Macintosh. Have supported Macintosh OS 8.3 through 10.0, external Macintosh devices, printers MP3 Players, IPods’, and Palm Pilots BlackBerry’s.
I have experience is Net backups using all Veritas, DP5, Avamar
Employment Experience:
IBM 10/01/16- 6/27/18
Maintaining server backup issues: running restores of deleted files or folders. This includes deleted MS Exchange server and data bases. Using Veritas X (4.5-5.6) DP5, Avamar supporting multiple account on a global scale. Accounts such as Motorola, General Dynamic, Textron, Electric Boat and others. Always keep up with client and their SLA’s. Meeting with client on daily schedule to create a better process and working model for CSC responsibility to the client.
Work within IBM to provide the highest level of service. While increasing the team’s level of skills of my team as well as myself.
Computer Science Corp 4/13/08 to 10/01/16
Senior technical support
Maintaining server backup issues: running restores of deleted files or folders. This includes deleted MS Exchange server and data bases. Using Veritas X (4.5-5.6) DP5, Avamar supporting multiple account on a global scale. Accounts such as Motorola, General Dynamic, Textron, Electric Boat and others. Always keep up with client and their SLA’s. Meeting with client on daily schedule to create a better process and working model for CSC responsibility to the client.
Work within CSC to provide the highest level of service. While increasing the team’s level of skills of my team as well as myself.
Banctec 9/15/04 to 4/10/08
Newark Delaware
Server Technician
Server Administrator: Install and service multiple vendor servers for IBM Compaq. All upgrades, moves and relocation of all servers at the NDC (Newark Data Center). Supported client’s request such as, adding new hardware, removing old hardware and diagnostic tests on all servers.
Other responsibilities to include notifying client when problems are discovered on all equipment, also, responsible for cabling up network servers and making sure servers are properly installed. In addition, making sure all customers and site requirements and guidelines. All service call agreements being met in a timely and professional manner.
Princeton University3/4/04 to 5/21/04
Princeton, New Jersey
Contracted Help Desk and Network Support
Worked with the universities help desk for four weeks adding software, networking and hardware support.
Wrote a procedure on a dell video driver they were having a problem with.
The last two weeks I was responsible for two servers {one server for apps and the other for printing} and the day to day desktop support for "The school of Architecture" at the University while a tech was out on paternity
.
The Boeing Company
Ridley Park, PA
Contracted Help Desk Support (Contracted) 1/7/04 to 3/5/04
Supported e-mail accounts of the customers, assigning printers to client’s PC’s.
Software and hardware upgrades of PC’s and laptops and printers.
Moving and setting up equipment.
Network issues
Virus prevention.
Versalign Technologies, Inc.
1801 Augustine Cutoff
Wilmington, DE 19803
Field Engineer Support Specialist 10/19/98 to 11/17/03
Functioned in both Mac and Windows Environment – Networking, hardware and software support, installation and maintenance, upgrading, repairs, adding peripheral devices training staff support and help desk.
Value Max Computers
1211 Route 73
Mt. Laurel, NJ 08054
Shop Manager/Technical Support Specialist 10/97 to 10/98
Manager of the Technical Department and repair, shop, including PC repairs, upgrades and building of PC’s, installing of networks for clients, repair printers, scanners, ordering of parts, inventory control, payroll, end of month reports, open and close store, help desk support for customers and training customers in the use of their PC’s.
University of Medicine and Dentistry
40 East Laurel Road
Stratford, NJ 08084-1234
Computer Networking/Support Specialist 10/96 to 9/97
Installation of Windows and Macintosh PC’s, prevention maintenance, servicing scanners and a variety of printers, maintaining TCP/IP for internet access for University clients, help desk, upgrade of PC’s, networking, order administration and provide video conferencing.
Computer Curriculum Corporation
Subsidiary of Via Com and Simon & Schuster
299 Jefferson Road
Parsippany, NJ 07054
Field Service Engineer 10/87 to 6/96
Installation, maintain and PM of Course Curriculum equipment. Equipment consists of AJ 1259 Modem, Graphic Server, Atari Terminals, Citoh Platform 60 and 80, Zenith Servers and PC’s, Tandy Servers and PC’s Dell Servers and PC’s, MacintoshX Quadra 950 and the Apple Macintosh PC Lines
Familiar with CD Players and associate Interface Cards and loading the drivers.
Tape Drivers including Colorado and Mountain Tape Drives.
Familiar with Multi-Media, laser disc players for Inter-Reactive Video Systems.
Experience in single and double screen solutions.
Familiar with TCP/IP, NETX/IPX, IPX/SPX Ethernet and LAN adapter boards, associated Hub technologies.
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