Data Entry Customer Service

Connor Beckstrand

*** * **** *, *****, UT, *****

Cell Phone: 385-***-**** Email: ***********@*****.***

Professional Summary and Objectives

I’m a motivated mentor and team player that’s dedicated to providing customers with a memorable, positive experience.

Areas of Expertise

Customer Service focused Managerial experience

Self-Motivated Mentor and training experience with new-hires

Goal-Oriented Very Friendly

Problem-solving focused Able to communicate clearly

Attention to detail Adaptable to different situations

Proficient with computers Learns new things quickly

Typing skills and computer savvy Able to work with tools

High level of integrity Hard worker: fast-paced and accurate

Work Experience

Costco Returns

February 2019 – July 2020

Warehouse and delivery/returns crew member

We deliver various kinds of furniture to customers homes as well as pick up and fulfill their Costco return order. There’s lots of heavy lifting involved. We’d make sure that the warehouse was organized and clean always. We would strap down big items, clean and polish items, and then pack them effectively into our delivery truck to ensure there’s no risk to damage items on our delivery route. There’s lots of daily customer service opportunities when we carry in items for them into their house. Providing great customer service and clear communication was our main priority. With several work orders daily, we’d deliver furniture items into customer’s homes, install and setup their furniture in the desired room, and we’d take care of fulfilling a return order accurately every time.

Boostability

260 1200 West, Orem, UT 84058 800-***-****

Mentor Manager/ Business profile specialist/ SEO Fulfillment Specialist/ Special task coordinator

March 2013 – March 2017 4 years of experience

I consistently rank in the top 5 for performance, quality assurance, and efficiency in our composite grades in the whole company. I worked on daily mentoring for my team members to help show them how to improve their workflow efficiency and quality. I help coach each team member’s composite grade to further excel with methods that are effective to be able to improve their composite scores to reach the upper composite category. I have new-hire interview experience as a mentor manager. Training experience with new hires as they dive into learning everything there is to know about our workflow. Expert writing experience with replying and adding content to blogs, articles, and comments for our clients. Macro and coding experience with data entry and key-binding skills for our macros to get clients information listed more efficiently. Frequently ranked the highest in quality assurance (QA) in my work each week. Managing, coaching, and leadership experience with directing our team members to consistent excellence. I had daily mentor/manager meetings with the whole department where we’d discuss numbers, trajectories, and strategies to motivate our teams to be efficient with hitting our goals. Leadership qualities were practiced every day as I coached my team to ensure a positive, productive, and fun work environment. For the annual performance review, I received the highest ranking of 5 out of 5 for all nine categories. I got promoted to business profiles where I communicate more closely with our account managers.

Vivint Smart Home Security

Vivint Sales Representative Vivint Housekeeping Specialist

4931 N. 300 W. Provo, UT 84604 877-***-****

We would go to our area and knock doors, make notes of interested customers to meet at another time, and make an action plan to better connect the neighborhood with what Vivint is offering. With the housekeeping position, we would make sure our routes each day were completely cleaned with picking up trash, vacuuming, sweeping, polish and waxing cafeteria floors, cleaning up restrooms, setting up chairs, cleaning all windows, wiping off desks, dusting.

Pizza Pie Cafe

2235 North University Parkway, Provo, UT, 84604 801-***-****

Busser/Salad Station/Pasta station/Food Prep Station/Cashier/Dishwasher

Education

Utah Valley University

Orem, Utah

-Bachelor of Science - Community Health Education

I have 2 semesters until I earn my bachelor’s degree at UVU.

-Associate of Science (AS) Degree

Earned my AS degree at UVU in 2019.

-Provo High School 2012

Graduated in 2012

Volunteer Work Experience

Tabatha’s Way, United Way of Utah County, Center for Women & Children in Crisis, and Utah Pride Center.

My Hobbies

Yoga, breakdancing, hiking, meditation, reading, swimming, biking, camping, cooking healthy meals, and a passion for Health and Medicine!

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