Laundry Attendant Customer Service

Glynis Morris

Resume

Current Position: April *, 2018-

Production Tech II, Nuclear Manufacturing

Duties include but not limited to line clearances, batch record review, knowledge of radiation safety,

chemical GHS attributes, and general safety. Troubleshooting areas of automation for running the line.

Attention to documentation and details for the area is a must. Must possess leadership skills for

prioritization purposes. Being prepared for changes and availability for co-workers is a plus in the area. I

have knowledge of HMI (software function) that controls the automation run for finished product, which

include startup checks and manual operations. Staying current on SOPs (standard operating procedures)

are an essential part of training and updates pertaining to your job description. Along with current job

duties, people skills are an essential part of progress and cohesiveness.

Lab Technician/Customer Service

Eli Lilly and Co. 14yrs

Ensured that our quality unit customers are compliant when entering our GMP lab area. We provided

them with appropriate PPE for their safety and ensure that appropriate training is complete in order to

handle lab specimens and samples. Our lab also had new products entering our area for storage, so we

had to be compliant with Environmental Health Safety procedures. Communication between quality units

for the proper shipment of samples is necessary to comply with government regulations with waste

stream placement i.e.: biohazard materials, controlled and special securities substances. I had good

communication skills both verbal and written with our outside the U.S. affiliates and other Lilly approved

vendors to assist them in developing a model for their sample shipping processes.

Maximizing the flow of our sample receipt in our lab was high priority. Samples from our consumers/

patients require analysis, and investigations completed to reach resolution in a timely manner for our

patient satisfaction. Analysis and investigations of samples can include but not limited to handling sharps

such and needled to preparing slides for viewing product under microscope to the determination of blood

or other foreign materials in the product.

In that position, I also handled shipment of samples from dock to dock, within the Indianapolis area and

outbound to other countries. Adhering to shipping rules, labeling, sharps handling, usage of the Global

Harmonizing System (GHS LABELING), and understanding usage of the SDS (Material SDS) safety data

sheet according to each product..

Patient records are created with each sample and maintaining confidentiality of patient information is

mandatory. Breach of patient information is detrimental to the patient confidence in the company. My

training plan reflected up to date training in this area annually. I had training in not only protecting patient

confidential information but also company confidential information.

Optimizing patient care and trust was the paramount value in our team.

Department Support

I maintained laboratory supplies in the GMP lab and proactively replenish inventory and supplies. I

independently coordinated the ordering of supplies for our external vendors. I also used third suppliers

such as Xerox and Berlin Packaging to maintain our required supplies.

I had experience with preventative maintenance on equipment and making sure equipment is compliant.

The lab was responsible for maintaining cleanliness every day and year-end documentation of completion

of such duties.

Records are maintained and kept organized for quick accessibility.

Previous Lilly experience (13 yrs.)

I began my career in the Insulin manufacturing area in building 105. My experience was in “filling” and

manufacturing facilities. I also worked in the Aseptic area. Duties included but not limited to testing for

sterility, photographing samples ie: crystal types for insulin, creating buffer solutions, washing and

sterilizing tanks to autoclaving instruments. Following a ticket for manufacture and filling required

attention to detail to ensure patient safety and satisfaction due to these lifesaving medications were going

to be marketed products. I also tore down and set up filling lines for use. Line clearance for next batch

was an absolute must before new startups. Working on the filling lines required troubleshooting vial jams

on belt, visual inspections, basic math skills. I also worked in the aseptic area using same skills but in a

sterile environment.

Medical Assisting

I attended Aristotle College, graduating with a certificate in Medical Assisting

Skills include:

Phlebotomy

Administering injections

Specimen collection

Centrifuge usage

Chek Stix analysis

Blood pressure monitoring

Glucose testing

Preparation of slides

Temperature readings

Medical Terminology

Comfort, care, listening skills &

Reassuring patients

These skills have helped me along the way throughout my Lilly Career.

Westside Garden Plaza

Laundry Attendant – Part Time

1 year

Duties included

Usage of manufacturing sized washers and dryers

Sorting soiled items

Folding and delivering washed items to residents rooms

Maintaining neat and organized work area

Contact this candidate