Michelle

Burgess

St. Peters, MO *****

636-***-****

adwg8x@r.postjobfree.com

(1) Michelle (Mickey) Burgess LinkedIn

A determined and optimistic individual dedicated to hard work and a team player attitude. Offers a strong willingness to learn new jobs and is proficient in meeting goals on time. Punctual and focused and resolves problems tactfully, keeping employees satisfied.

Skills

Company Policy Compliance • Group and Individual Instruction • Team player • Multitasking and Time Management • Problem-Solving Ability • Google Docs • Microsoft Word • Retail Sales Customer Service • Positive Reinforcement Strategies

Experience

JULY 2020- PRESENT

Process Guide, AFM, Learning Ambassador/Amazon, St. Peters, MO

Worked closely with management to assist with staffing, high frequency coaching, and monitoring picking key performance indicators to ensure continuous process improvement.

Utilized effective communication and problem-solving skills to quickly resolve issues.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Demonstrated superior professionalism while interacting with associates and management.

Ability to pick merchandise in a fast-paced environment for customer orders, count products in pods to ensure reality and virtual line up, maintain responsibility for pickers on Universal machines by supplying totes and bringing customer orders to conveyor belts in a timely fashion.

Established positive relationships with associates through fun and engaging conversation.

AUGUST 2015- JULY 2020

Lead Pre-Kindergarten Teacher/ABC Daycare and Learning Center, St. Peters, MO

Maintained an organized, fun, and interactive classroom to help children feel safe.

Established positive communication with parents in daily conversation.

Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Assisted and supervised 20-30 children and two assistants through entire school day.

Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

Addressed behavioral and learning issues with parents and daycare management.

Gave one-on-one attention to children while maintaining overall focus on entire group.

Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

Developed weekly lesson plans and activities to engage children and promote learning.

Awarded Teacher of the month five times, and Teacher of the Year in 2017.

FEBRUARY 2015- JULY 2015

Server/Hostess/ Golden Corral Buffet and Grill, O’ Fallon, MO

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Supported specific needs of countless customers daily for with social relevancy and intentionality.

Cultivated warm relationships with regular customers.

Bussed and reset tables to keep dining room and work areas clean.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Resolved customer complaints promptly and professionally to maintain complete customer satisfaction and workforce effectiveness.

Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Maintained balanced cash drawer with correct money values and accurate documentation.

SEPTEMBER 2014- DECEMBER 2014

Carhop Server/ Sonic Drive-in, Palatine, IL

Memorized orders and maintained 95% accuracy in high-traffic times.

Operated headset communication system to take orders quickly and accurately from customers.

Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.

Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.

Resolved customer complaints to maintain complete customer satisfaction and workforce effectiveness.

Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

JUNE 2014- OCTOBER 2014

Sales Associate/ Plato's Closet, Schaumburg, IL

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Informed customers of promotions to increase sales productivity and volume.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Selected correct products based on customer needs, product specifications and applicable regulations.

Provided positive first impressions to welcome existing, new, and potential customers.

Answered customer questions about sizing, accessories, and merchandise care.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

OCTOBER 2013- MAY 2014

Beauty Advisor/ Walgreens, Schaumburg, IL

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Engaged in friendly conversation with customer to better uncover individual needs.

Recommended complementary purchases to customers, increasing revenue.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Managed efficient cash register operations by processing payments and entering sales in register for prompt customer service.

Listened to customer needs and desires to identify and recommend optimal products.

Built customer loyalty and retention by delivering excellent shopping experiences.

JANUARY 2013- OCTOBER 2013

Gymnastics Coach/ Huntley, IL, Schaumburg, IL

Promoted stretching, mobility work, and proper form to help athletes safely build strength.

Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

Developed and delivered effective and engaging coaching sessions to improve performance.

Promoted proper stretching, warmups, and conditioning exercises to prevent sports injuries.

Taught students how to perform split leaps, back handsprings, and other special techniques.

Developed and implemented new drills and activities to increase student engagement and growth.

Managed drills and fitness circuits to bolster athletes' coordination and performance levels.

Assessed student progress and provided feedback to improve technique and performance.

Education

CURRENT STUDENT

No Degree- 62 credits/Upper Iowa University

MAY 2012

Highschool Diploma/Palatine Highschool

Achievements

2017 Teacher of the year

Contact this candidate