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Call Center Test Engineer

Location:
Baltimore, MD
Salary:
$105k/yr
Posted:
April 10, 2023

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Resume:

OBJECTIVE:

To obtain an engineering position suitable to my career goals.

Military Experience ● Secret Security Clearance ● DD214 Available upon request

EDUCATION:

Bachelors of Science in Mechanical Engineering

University of Maryland, Baltimore County (ABET Accredited)

Class of 2013

Coursework: Special Topics in Aerospace Design; Fatigue of Materials, Fluids Lab, Automatic Controls, Mechanics of Materials, Mechanics of Materials Lab, Machine Design, Intro to Circuits, HVAC, Technical Writing

Baltimore, Maryland

Associates in Fighter Aircraft Integrated Avionics

Community College of the Air Force

Exp. Graduation: In-Work

Maxwell, Alabama

UNDERGAD

PROJECTS:

Machine Design Winch Project: Team Leader, designed a winch powered by an 18v drill that hauled 430 lbs. < 3min over a 300ft distance and ~25 ft up hill.

Engineering/CAD Design project: Designer, designed an iPod case and created a 3D model using a Rapid Prototype Machine

Environmental Water Filtration Project: Team Leader, constructed a multistage filter to create potable water from a four gallon sample

LifeShelter: Shelter for impoverished children: Technical writer, constructed an inexpensive, portable shelter for homeless children and/or disaster relief; two-person capacity with water collection and solar lighting

SKILLS:

Microsoft Office, AutoCAD/AutoDesk, BricsCAD MatLab, ProE Experience, SolidWorks Experience, Military Testing Equipment, Theramotron Temp/Humidity chambers, Salt Fog Chambers, Vibration Shaker Tables, Seismic Earthquake Shakers, PC, Mac, Audio/Video Event Tech Specialist Soundboard Experience, Amateur Soundman, and Multi-Instrument Musician

MILITARY:

Avionics Technician (13+ Years)

Maryland Air National Guard

Rank/Grade: Staff Sergeant/E-5; Secret Security Clearance

Deployments: Kandahar, Afghanistan (January - April ’19);

Incirlik, Turkey (October ’16 - January ’17);

Bagram, Afghanistan (March – July ’12);

Kandahar, Afghanistan (January – March ’10);

Al Asad, Iraq (September – November ’07);

TDYs: Eielson AFB, AK (Aug ’14); Alpena ANGB, MI (Aug. ‘18)

Troubleshoot aircraft computer systems, pitot-static system, radios, weapons delivery, GPS/navigation, component level repairs, wires, various mechanical devices, and reading schematic diagrams and government tech data

Quality assurance testing and inspection of aircraft parts, aircraft systems (electrical and mechanical), and support equipment

Operates government testing equipment to perform operational checks on aircraft systems

Perform TCTOs, phase inspections, and routine maintenance

Completed Craftsman Rating (7 level),

AFSC: 2A354C Fighter Aircraft Integrated Avionics on F-15/U-2/A-10s; specific training and proficiency on A-10 A and C models

June ‘05-Present

Middle River, MD

MD JFHQ Data Specialist (2 Months)

MD Air National Guard & MD Army National Guard

Supported MD State Covid-19 mission apart MD JFHQ Call Center

Called MD Assisted living facilities for JFHQ questionnaire on Covid statistics in response to Governor’s mandate.

Performed Database management of facility information from questionnaire

Created electronic and physical data summary sheets for 100+ facilities to aid the Military Medical Facility Response Teams

Apr. - May ‘20

Camp Fettered, MD

JFHQ Logistics Officer (A4) [select] (14 Months)

Maryland Air National Guard

Selected for officer position and performed duties while awaiting school dates

Developed and expanded the Toll Reimbursement program in order to make it current with modern technology and processes

Liaison between with MD Wing and MDOT on RSG toll reimbursement matters

Supervised enlisted JFHQ personnel team for Toll program

Conducted trainings and rewriting Wing Instructions

Conducted meetings between MD ANG JFHQ Staff and MDOT personnel to align military and civilian processes and requirements

Streamlined the JFHQ Toll Reimbursement process to work efficiently through the MD Wing CSS’s. Sent monthly announcements, provided guidelines, and forms to be filled out by DSGs each drill weekend.

Compiled DSG Toll forms and sent finalized version to MDOT

Supported Toll Reimbursement for MD Covid-19 State Mission 2020-2021. Supported beyond RSD Toll Reimbursement program. Conducted meetings during the civilian lunch breaks.

Arranged for full reimbursement for applicable MD ANG members to their EZ-Pass account, $2000+ repaid to service members. Select members received lump sum reimbursement to their individuals monetary accounts.

Sep. ’20 - Nov.‘21

Middle River, MD

EXPERIENCE:

Systems Project Engineer (5+ Years)

Knorr Brake Company

Responsible for the execution of the design and development of pneumatic and/or hydraulic brake systems, track brakes, and controls for passenger rail transit vehicles

Develop the braking systems on-time, within the approved budget, and specification compliant while achieving a high level of customer satisfaction and minimizing or mitigating risks

Responsible for the system design, including system calculations, integration, testing, commissioning and customer training. Ensures the progress of the detail design development meets the project requirements, whilst ensuring specification compliance, or waivers are approved

Identify component level tasks and responsibilities, and guide/direct/monitor individuals as necessary

Review customer specifications

Perform system performance calculations

Prepare technical proposals

Develop system specifications

Develop system schematics (piping & wiring interfaces) and keep updated.

Monitor/assure specifications compliance

Provide customer “feedback” to design engineers and marketing

Provide engineering task schedule input to Project management

Review and Approve Customer Manuals and Training Materials produced by the Engineering Services Department.

Create system bill of materials, keep update, and provide costing estimates per system bill of materials

Development of component specifications/requirements

Projects:

Long Island Railroad - M8, M9, M9-A series cars

Redlands San Bernadino County Transit – Diesel Motor Unit & Hydrogen Motor Unit

WMATA 7K Series Cars (DC Metro)

Took over project, developed product improvements to Air Supply Units, Emergency pushbutton valve, and holding brake pressure switches over the course of 3+ yrs.

Developed pneumatic portion of an electrical pneumatic flashing box to ‘flash’ or burn off contamination from electrical switch contacts

Regularly develops Field Modification Instructions (FMI) for Field Service (FS) Technicians to perform and performs on-site demonstration with client’s engineers and an FS team

Conducts regular meetings with product engineers, program managers, test engineers, and other project personnel

Jun ’17 – Present Westminster, MD

Test Engineer (Helicopter Avionics)

Envision Innovative Solutions

Software Load Verification (SLV) Dept.

Software verification for helicopter computer systems (EGI, EGI+, CDU, Radios)

Airframes to include: Apache, Chinook, Kiowa, and Blackhawk

Defines documents, analyzes, performs, and interprets developmental tests for new or modified products or product components

Investigates and resolves operational problems in conjunction with other engineering and technical personnel

Provides technical support system/software engineer

Assembles subsystem components, devises test set-ups, conducts testing as specified, and reports test findings

Devises and applies testing procedures for parts or subassemblies received from outside vendors

Participates in the development, maintenance and refinement of internal quality control and reliability programs

Participates on Integrated Product Teams in the development of test strategies, devices, and systems

In training to write/edit diagnostic test scripts using various test languages

Army Airborne Command & Control (A2C2S) – Project Lead

Oversees project tasks, requirements, and program development

Performs testing of project software

Assists software revisions and release as needed

Revises and implements program requirements bases on in-the-field user interaction

Provides technical support system/software engineer

ENFIRE –Contractor Project Lead / Test Engineer

Oversees project tasks, requirements, and program development

Installs and verifies software updates on local development machines. Assists with software revisions and release as needed

Apr.’16 - Jun. ‘17

Aberdeen PG, MD

Environmental Test Engineer

MET Laboratories (Environmental Simulation Lab)

Performs environmental testing on commercial, military, non-commercial devices

Serve as a customer technical contact regarding testing

Implements test procedures as specified by military and commercial standards, or as specified by project engineer, and records results.

Test Standards: MIL-STD-810, MIL-STD-901, MIL-STD-167A, RTCA/DO-160, ASTM standards, GR-63-CORE, ISTA, UL, and various others.

Performs high/low temperature tests, high/low humidity tests, blowing sand and dust tests, blowing rain test, vibration, seismic earthquake test, hammer shock impact testing, fire burning tests, needle flame test, HALT/HASS testing, and salt fog tests

Sep. ’14 - Apr.‘16

Baltimore, MD

LEADERSHIP:

Air Force Staff Sergeant – supervise and train fellow airman on maintenance tasks and practices;

Lay Leader – assist leadership, lead liturgy & Torah service during weekly services;

Worship Leader–arrange song selections; lead practices, weekly services, and special events (e.g. holidays, outreach, memorial services etc.);

Homegroup leader

Assistant Shabbat School Teacher at local synagogue;

Song Leader at local community center;

Sound Technician at local synagogue;

Song Leader Boot Camp (January ‘12);

AWARDS:

1st, 2nd, & 3rd place in Baltimore County Robotics Challenge for Innovative, Boe-Bot©, and Autonomous categories respectively;

1st & 3rd place in Maryland State Robotics Competition for Boe-Bot© and Autonomous categories respectively

MILITARY AWARDS

Two Flight Commander Awards—scored 100% on block test for Avionics Attack Control Systems Course

MILITARY MEDALS:

Meritorious Unit Award, Air Reserve Forces Meritorious Service Medal, National Defense Service Medal, Afghanistan Campaign Medal (2 tours), Global War on Terrorism Service Medal, Air Force Expeditionary Service Ribbon with Gold Border, AF Longevity Service, Armed Forces Reserve Medal with 2 'M' Devices, AF Training Ribbon, NATO Medal



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