Virtual Receptionist Service Representative

PROFILE

I am a productive enthusiastic and

versatile individual who enjoys typing,

communicating, taking risk, learning

and developing new skills. Trained in

multitasking and time management

committed to maintaining professional

relationship with clients to increase

profitability and drive business results.

CONTACT

PHONE:

+592-***-****

EMAIL:

****************@*****.***

REFERENCE

Derwin Skeete

Bladen Hall Multilateral

Deputy Headteacher

592-***-****

SKILLS

• Time management

• Adaptability

• Multitasking

• Computer literate

• Communication

• Typing

• Active listener and learner

• Customer Satisfaction

• Friendly Attitude

HOBBIES

• Reading

• Playing Video games

• Typing

• writing

•outdoor games

EDUCATION

Bladen Hall Multilateral (2013-2017)

Address: Bladen Hall East Coast Demerara

Golden Grove Secondary School (2018-2019)

Address: Q279+5HQ, Golden Grove

English A, Principle of Business, Office Administration – Grade 2 Social Studies – Grade 3

WORK EXPERIENCE

TELEPERFORMANCE GY - Customer Service Representative (CSR) 2019 Merging accounts, Process orders, respond to emails, Answer questions and justify concerns through a chat software. Resolve complaints and Provide information about the service. EMERGE BPO - Customer Service Representative (CSR) 2020 Troubleshooting equipment.

Explaining bill

Alerting customers of a possible power outage

LONDON CITY JOBS- Customer Support (Remote) 2021

Assisting client’s step by step in getting a job

Responding to emails

Managing their application account

Answer questions and justify concerns through a chat software. AST COMPANY – Customer Service Agent (Remote) 2021 Inbound and outbound calls

Helping shareholders to understand their investment, Verifying shareholder’s account, providing information, assisting shareholders to vote by phone and placing their votes respectively.

MEDICAID TRANSPORTATION - Customer Service Representative

(Remote) 2021- 2022

Taking inbound phone calls to assist Medicaid-eligible enrollee’s, medical provider and transportation providers to coordinate travel to medical appointments.

Documenting processed transactions accurately

Escalating time sensitive issues to appropriate staff for review and resolution

Ensuring full Medicaid compliance

OnCalla – Customer Service Rep / Virtual Receptionist (2022 – 2023) Taking Inbound calls to assist patients with their billing information. Updating their insurance information

Answer questions and justify concerns.

Escalating time sensitive issues to appropriate staff for review and resolution

Ensuring full HIPPA compliance

LEANDRA ADAMS

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