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Telecommunications Specialist Customer Service

Location:
San Diego, CA
Posted:
April 10, 2023

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Resume:

Christopher C. Braga

**** ******* ****** *** *****, Ca 92116 619-***-****

Objective

An executive career allowing for a parlay of demonstrated organization, customer service, communication, and project management skills proven by 30 years of successful, profitable employment/ownership.

Profile

I’m a motivated, personable business professional with successful 31-year track record of profitable small business management and ownership. I have a talent for quickly mastering technology. I possess Diplomatic and tactful with professionals and non-professionals at all levels. I’m accustomed to handling sensitive, confidential productions. I’ve demonstrated history of producing accurate, timely reports meeting stringent municipality guidelines. I’m flexible and versatile – able to maintain a sense of humor under pressure. I’m a poised and competent manager of people, with demonstrated ability to easily transcend cultural differences. I thrive in deadline-driven environments and have excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Payroll /budget Preparation reporting

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Accounting/Bookkeeping

Front/back-Office Operations

Professional Presentations

Risk Management

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare complex reports for my company, organizations, vendors and all companies, ensuring full compliance with my companies’ requirements and tight deadlines.

Author professional correspondence to customers and vendors.

Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.

Conduct small-group sessions on meditation/relaxation /HR techniques.

Communicate business concepts to employees to facilitate understanding.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

oBuilt a clientele supported by 50% referral business.

Develop and implement strategic marketing plan for business:

oLaunched a thriving private business, building revenue from $0 to over $2.2 MIL in first three years with minimal overhead.

oCreate special promotions, write/design print and outdoor advertising, and coordinate all media buying.

Won over a highly skeptical night life community as the third incarnation at 2028 Hancock street

oPresentations resulted in standing-room-only crowds of – 1800 guests daily.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as multi-site owner and practitioner Kaos Productions Inc:

oFacility rental/maintenance/risk management.

oEmployee scheduling for events averaging 50-1800 guests daily.

oFinances: accounts payable/receivable, invoicing, insurance billing, budgeting.

oSupervision of a total of ten revenue centers.

Career History

Trader Joe’s Inc.

May 2013-Present

Crewmember/Section Leader

Kaos Productions Inc DBA Spin Nightclub 2028 Hancock Street San Diego, Ca 92110

January 1, 2006-Present

Owner/President and CEO

Keller William Realty (uptown) 5th Avenue San Diego, Ca 92103

July 1, 2003- January 2013

Commercial/Residential Realtor

Hollywood Entertainment North Park San Diego, Ca 92104

January 2002-2004

General Manager

Sizzler Family Restaurants La Mesa, Ca 92147

November 1998-December 2002

General Manager

Starbucks Coffee Company 5th and Robinson San Diego, Ca 92103

August 1994-September 1998

General Manager/Corporate Trainer

Food Maker (Jack) 8th and University San Diego, Ca 92103

Jan1992-July 1994

General Manager/Corporate Trainer

The Rock Lobster Nightclub & Grill Mission Gorge Road San Diego, Ca 92027

March 1991-Jan 1992

General Manager/Corporate Trainer

Café Del Rey Moro Balboa Park San Diego, Ca 92101

Jun 1986- March 1991

Banquet Manager

USN USS Cape Cod (AD-43)

Telecommunications Specialist Top Secret Clearance

June 1982-June 1990

Education

San Diego City College General Education

San Diego State University Business Administration



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