IT Technician/cybersecurity professional
Resume:
Matthew Sho ner
Information Technology Technician/Cybersecurity Professional
A recent cybersecurity program graduate, specializing in network security, ethical hacking, and cloud fundamentals. Knowledgeable about operating systems, and programming languages. Skilled at working with diverse IT teams to resolve complex and technical problems involving network infrastructure and security. Capable of resolving customer inquiries and providing end-user assistance. wolfpack.sho ***@*****.*** 336-***-**** Salisbury, NC, United States linkedin.com/in/matthew-sho ner-934b33167 TECHNICAL SKILLS
Hardware Assembly, Troubleshooting, and Maintenance of endpoint devices such as Laptops, Desktops and
Mobile devices.
Operating Systems: Installation and Troubleshooting Microso5 Windows 10, Windows 7, Mac OS, Linux, iOS,
Andriod
Security Network Attacks and Mitigation, Network
Tra9c Analysis, VPN Technologies, Network
Monitoring. Setup and Maintenance of Firewall,
Virus Protection.
So ware Microso5 O9ce 365, Oracle VM, Windows
Active Directory
Networks Con<guration of Servers, Routers, DNS, DHCP, H?P, WiFi, WAP
WORK EXPERIENCE
IT Con$guration/QA Technician
Lowes Corporation(CRG)
04/2022 - Present, Mooresville, NC
Responsible for the configuration management of Information technolo" used in Lowe's stores nationwide and assisting with the initial training of newly hired contractors for Lowe's Headquarters. Led a team of technicians tasked with building and con<guration of Next Generation Self-Checkout Registers to be deployed in all 1,974 stores across the US. In conjuncture with Quality Assurance, established procedural documentation for the project's construction, con<guration, and installation. Maintained e9ciency without error throughout the project's construction, con<guration, and installation. Triage and Con<guration of personal viewing monitors, PC's, scanners, and printers to be used throughout Lowe’s Home Improvement Stores. Order Ful$llment
Chewy Corporation
12/2021 - 02/2022, Salisbury, NC
Maintained high production rate while accurately fulfilling and organizing online orders for shipment nationwide. Maintained or exceeded a production rate of 80 items per hour. Commended by shi5 supervisor for ranking in the top ten production rates with no errors. Pro Services/Lumber Sales Associate
Lowes Home Improvement
05/2021 - 12/2021, Burlington, NC
Diligently assisted customers in both Lumber and Pro Services Departments to provide excellent customer service Red star awarded for exceptional customer service. Accurately pulled and organized Pro orders and projects with no errors. Achievements/Tasks
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WORK EXPERIENCE
Deputy Sheri-/Detention O.cer II
Alamance County Sheri s Department
06/2020 - 11/2020, Graham, NC
Responsible for a range of law enforcement tasks to ensure the safety, custody, and care of all detainees in the Alamance County Detention Center Commended by platoon sergeant for crisis intervention skills and credited with the de-escalation of a riot. Seized over ten gallons of wine being made by inmates. Probation and Parole O.cer
North Carolina Department of Public Safety
04/2014 - 01/2020, Montgomery County, NC
Under the direction of the NC DPS, while duly sworn, supervised probationers and parolees according to their court ordered judgments. Supervised a high risk caseload of Sex o enders for 5.5 years. Supervised a high risk caseload of SRG (Security Risk Group) Gang a9liated o enders for 3 years. Maintained a caseload of approximately 90 o enders by conducting o9ce visits, home contacts and collateral contacts with treatment providers to ensure compliance with o enders’ court ordered judgments. EDUCATION
ITSEC-Cybersecurity
North Carolina State University
2022,
Bachelor of Arts, Criminology
North Carolina State University
2011,
CERTIFICATIONS
Microso5 Security (11/2021) Computer Networking (12/2021) Cloud Security (01/2022) Linux Security (02/2022)
Network Security (03/2022) Cyber Infrastructure & Technology (03/2022) Introduction to Python for Security (04/2022) O ensive Security: Ethical Hacking (05/2022) Game Keory Strategy in Cybersecurity (07/2022) DFIR & Kreat Hunting (07/2022) CompTIA Net+, Sec+, A+
Pursuing currently
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