Marsha W. Marren

*** ********* *** • North Syracuse, NY 13212

HOME PHONE 315-***-**** • CELL PHONE 315-***-****

adwg3k@r.postjobfree.com • https://www.linkedin.com/in/marshawmarren/

Education

Syracuse University/College of Environmental Science and Forestry and Syracuse University, Syracuse, NY

Bachelor of Science Environmental Biology, 1995

Onondaga Community College, Syracuse, NY

Applied Associate Science, 1982

TRAINING

oActive Shooter Training

oCultural Competency and Health literacy

oMedent

oBuilding Effective Relations in a Diverse Community

oHSLC Mandated Reporter Online Training

oComprehensive Transitional Care

oAdministrative Operations

oSeveral EMR software applications

Experience

Associated Gastroenterology of CNY August 2022-March 2023

Call Center Operator

oClassify, schedule and reschedule office visit incoming appointment calls

oRoute calls and triage nurses and doctors

oSide administrative projects (Referrals and procedure rescheduling)

Medical Answering Service November 2021-June 2022

Medical Transportation Advocate - remote

oSchedule Medicaid enrollees transportation to medical and dental appointments

oRespond to questions and reroute incoming phone calls to the appropriate department

Nascentia Health Options, 1050 W. Genesee Street, Syracuse NY June 2021 – September 2021

Scheduling and Mail Coordinator – partially remote

oSchedule RN’s for home visits, 3 types of assessments and yearly reassessment regarding qualifying-hours of MLTC services

oEach of these assessments were prioritized with regard to the monthly cut-off date for receipt of services for the following month

oResponsible for inputting data the type of contact in two databases, with appropriate supervisor who was also copied on the update by email with constant contact with supervisors regarding scheduling issues

Circare, 620 Erie Blvd. West, Syracuse NY 13212 October 2019 – March 2021

Health Home Care Manager, HRHN – remote during COVID

oHandled case load of 36 clients requiring help with connecting with transportation, medical and mental health providers through Health Homes program

oConnect clients to medical and other providers

ACR Health, 990 James St., Syracuse NY 13203 May 2016 - April 2019

ICAN Ombudsman

oHandled case load of 20-25 clients requiring help with Medicaid Long Term Care services in the home as an ombudsman

oPrepared and filed grievances with regard to Medicaid insurance plans and the Dept. of Health

oAttended home visits to aid clients understanding insurance documents and fair treatment during plan assessments

Skills And Competencies Awards And Accomplishments

oMicrosoft Office Suite

oMedical/pharmacy/insurance terminology

oKeyboarding 55-60 wpm

oMedical Scribe

oDatabase management

oPromotion from HHCM to HRHN

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