Patient Navigator Unit Clerk

Yansi M. Interiano

*** ****** ***, **** *******, NY, 11704 - 516-***-**** – ******@*****.***

Objective

To work in a dynamic professional environment with a growing organization that will allow me to use my innovative thinking and creativity to be successful

Areas of Expertise

Bookkeeping

Accounts Management

Microsoft programming

Customer Service

Administrative Duties

HIPPA

Training & Supervision

Bi- Lingual (Spanish)

Professional Experience

Neurosurgery/Orthopedics Patient navigator

Mount Sinai South Nassau- Oceanside, NY 2018- Present

■ Identifies barriers in the care process that will help the patient and family to fully understand the diagnosis and plan of care, guides the patient through the healthcare system, to achieve optimal care.

■ Collaborates with the team in program development pertinent to brain, spine and orthopedics.

■ Asses and evaluates patient’s health concerns: Refers patients for support services (Case management, social work, home care, nutrition, patient financial services and or other community (referrals)

■ Utilizes EMR per department standards; provides follow-up as directed.

■ Participates in program specific committees

■ Serves an essential link between patients and care providers

■Identifies and collects quality metrics (Productivity Report)

■ Provides emotional support to patients, their families and other caregivers, especially during high stress phases of diagnosis treatment.

Unit Clerk 2015 – 2018

South Nassau Community Hospital – Oceanside, NY

■ Respond to clients’ inquiries through several forms of communications

■ Manage, organize and update patient records and charts upon each visit

■ Provide managerial support in multiple departments throughout the hospital as needed

■ Coordinate with other units throughout the hospital in order to ensure patients are receiving a premium level of care

Nursing Assistant 2010-2015

South Nassau Community Hospital – Oceanside, NY

■ Assisted patients with daily ADL’s such as bathing, feeding, diapering, bedpan changing and drainage bag maintenance

■ Provided administrative support at nurses’ station throughout different departments within the hospital

■ Confirm services rendered by hospital have successfully contented the patients’ needs

■ Effectively handled combative patients through proper execution of techniques acquired from the Crisis Prevention Institute (CPI Certified)

Education & Training

Mercy College – Dobbs Ferry, NY

Masters of Public Administration – Health Service Management 2016 - Present

Bachelors of Science – Behavioral Science/ Health Service Management 2014-2016

References

References are available upon request

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