Customer Service Distribution Assistant
Resume:
Triad Advertising
AIA Insurance
HNB Assurnace
ACBT
MBSLI
2000
Diploma in Management
Senior Executive – Sales Administration HNB Assurance 2004 2006
Apr 2005 – Apr 2013 Colombo, Sri Lanka
EDUCATION
NERANJALA
WICKRAMARATNE
CONTACTS
804
Highly talented, result driven professional with proven administrative and management experience. Accomplished in determining most optimal operational practices, achieving all objectives, and ensuring smooth operations. A strong leader with excellent communication and team building with the objective of finishing the job assigned to the maximum satisfaction and reaching the top level. ********@*****.***
33, South Street, Apt 9,
Quincy MA 02169,
USA.
TIME LINE
Sep 2014 – Dec 2020 Colombo, Sri Lanka
Manager – Student Services Australian College of Business and Technology
WORK EXPERIENCE
Headed the Student Services and Student Records Depts. Handled students’ and parents’ inquiries, admissions regarding ACBT, Edith Cowan College/University (ECC and ECU) programmes, enrol students according to course planners, communicate with unit coordinators regarding timetables and unit enrolments. Participated for ECU trainings (Turnitin, portal, blackboard and online student application submissions, ECU library and SIMO). counselled students and parents with regards to academic/financial issues and handled visa letters for foreign students by coordinating with immigration. 2008
Headed the Sales Administration Department, for 1700 Insurance Agents (Life & General), Handled recruitment & selection, benefit management, compensation, performance management & reward system. Handled overseas tours and organized award ceremonies such as Sales Conventions for agents. Introduced rewards systems to motivate agents to achieve the targets, handled customer complaints and inquiries, met customers for misappropriations. Bachelor of Management Studies
Open University, Sri Lanka.
Studied Business Management,
specialized in HR.
Diploma in Event Management
LIMS City Campus, Sri Lanka.
Accredited by the National Institute of
Event Management NIEM Bombay.
Diploma in Business Management
Open University, Sri Lanka.
Studied Management in Diploma Level.
Certificate in Entrepreneurship
and Small Business Management
Open University, Sri Lanka.
Studied what Entrepreneurship is & how-
to setup & manage a small business.
201*-****-**** 2016 2018
Entrepreneurship & Small Business Management
Certificate of Achievement Award for Excellence
Diploma in Event Management
BSc in Management
Mar 2021 – June 2022 Colombo, Sri Lanka
Asst. Manager – Customer Relations MBSL Insurance Headed the Customer Relations Department with the Call Centre. Handled customer service, customer retention, sales support, customer feedback, complaint resolution, relationship management, and training and development. Ensured smooth function and introduce innovative methods to overcome difficulties in the dept., prepared monthly staff rosters and monthly incentive payments.
SPECIAL ACHIEVEMENTS
• AIA Certificate of Achievement in 2003.
• AIA Award for Excellence in 2004.
Bishop’s College,
Colombo, Sri Lanka.
WORK EXPERIENCE (Contd…)
TRADE SKILLS
Teamwork Leadership Out of the
Box Thinking
Stress
Management
Coordination
& liaison
PROFESSIONAL VALUES
Attention to detail: Meticulous and detail-oriented to ensure that all tasks are completed accurately and efficiently.
Organization: Highly organized and able to prioritize tasks to meet deadlines and ensure the smooth running of processes.
Communication: Effective communicator to liaise with clients, colleagues, and vendors. Communicate clearly and professionally through various channels, including phone, email, and in-person.
Problem-solving: Able to identify and solve problems that arise in the office quickly and efficiently.
Customer service: Excellent customer service skills to ensure clients' satisfaction and maintain positive relationships.
Confidentiality: Handle sensitive information and maintain confidentiality and handle data in accordance with data protection laws. Teamwork: Team player and able to collaborate with colleagues to achieve organizational goals.
Adaptability: Adjustable for changing circumstances, such as new software or processes and open to learning.
Initiative: Proactive and take the initiative to improve processes and suggest new ideas to optimize workflow.
Time management: Effectively manage the time to ensure that tasks are completed on schedule.
REFERENCE
Jul 2002 – Feb 2003 Colombo, Sri Lanka
Client Services Executive Triad Advertising
PERSONAL INFOMATION
30th November 1978
Feb 2003 – Apr 2005 Colombo, Sri Lanka
Distribution Assistant- General Manager’s Office AIA Insurance
LANGUAGE SKILLS
Sinhala (Native)
English (Second Language)
COMPUTER LITERACY
MS Excel:
MS Word:
MS Power Point:
INTERESTS
NERANJALA
WICKRAMARATNE
Moodle system:
Navigate:
Assisting General Manager’s Administrative functions such as liaise with 34 Branch Managers, clients, and other dept. colleagues. Assisted branch network expenses/budgeting, award ceremonies, foreign tours, and Branch Managers’ meetings.
Handled account management, creative services, media planning and buying, research and analytics, printing, digital marketing, public relations, and production. Successfully extended an amiable service to customers and achieved company targets.
Available on request.
Contact this candidate