Security Analyst Support Specialist

David O. Preece C: 801-***-****

***** * ******** **** ** ************@*****.***

Herriman, UT 84096

TECHNICAL SUPPORT SPECIALIST

Energetic, reliable and self-motivated IT Professional with 10+ years in computer troubleshooting and support. Responsible, trustworthy, and enthusiastic individual with strong work ethic. Team player with excellent client service skills. Major strengths include analyzing technical systems, troubleshooting computer problems, visualizing outcomes, leading teams, dependability, reliability, and mastering new concepts.

TECHNICAL SKILLS

Expert

Win10

Hardware Troubleshooting

Building Computers

Hardware Installation

Software Installation

Intermediate

CAT 5e Cabling

TCP\IP

Windows Server 2012

DHCP reservations

DNS

Windows Server 2008

Active Directory

Beginner

Cisco Phone System

VMWare

Cisco Unity

Cisco Meraki

Nessus Professional

Active Directory Password Audits

Shoretel Phone system

ACCOMPLISHMENTS

Effectively got into a 2950 Cisco Switch without knowing the password to update the Operating System and change password to get the switch back in working condition resulting in the branch be up and running.

Successfully ran a password audit using Kali Linux to see if passwords would not be cracked easily

Successfully replaced dysfunctional computer motherboards, including completion of installation in computer case resulting in ability to continue use of existing computer, upgraded existing computer capability, and saved hundreds of dollars by not replacing entire system.

EDUCATION

Bachelor's Computer Information, University of Phoenix 2004 – 2007

West Valley, Utah

Courses completed in Network and Telecommunications, Windows Networking,

Database Concepts, Introduction to Unix, Windows Networking.

Computer Technician, Certified Careers Institute 2002 – 2003

Salt Lake City, Utah

Courses completed in basic computer literacy including DOS, A+ for

Hardware, A+ for Software, Networking +, Cisco Certified Network

Administrator

Associate of Science, Computer Information Systems

Associate of Arts, Business Management

Mountain West College – Salt Lake City, Utah

Recognition of Achievement: Deans List, Mountain West College

PROFESSIONAL EXPERIENCE

University Federal Credit Union 2006 - 2023

Salt Lake City, Utah

Physical Security Analyst (2022-2023)

Information Security Analyst (2018-2022)

Assistant Network Administrator (2016-2018)

PC Technician (2006 – 2016)

Gene Fullmer 2007 - Present

West Jordan, Utah

Site Supervisor

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