Mailroom Clerk Customer Service
Resume:
** ********* **** ********, *** York ***** Apt *c, USA
MARION MIKE III
*******@*****.***
EDUCATION
WORK EXPERIENCE
Fiber Optics Technician
Bell Atlantic-Verizon 1997 – Jun 2022
Held accountable for Fiber Optic Telephone, Internet, and Video Installation
Oversaw and adroitly managed Fiber Optic Wire Splicing, Extensive Customer Service, Digital Subscriber line Installations
Served as the team leader while training and managing staff on the installation, cleaning, and testing of fiber optic cables
Performed visual inspection, including parts identification and orientation
Adept at maintaining awareness of all promotions and advertisements while implementing company marketing strategies
Ability to demonstrate products and deliver effective sales presentations to win new business
Proficient at maintaining different wireless towers and installing fiber optic networks for private association
Excellently providing vital customer service by assisting customers with purchase recommendations and general inquiries
Able to communicate with team members and clients tactfully while working independently or with a team
Possesses excellent analytical, communication, and interpersonal skills and is adept at working in a fast-paced, evolving environment
An unwavering, solution-oriented, and driven professional with comprehensive experience in fiber optics, directory assistance, data processing, sales management, and customer service. Agile at maintaining and calibrating test equipment, and running daily, weekly, monthly, and yearly tests to ensure the computers are testing correctly, paired with a knack for providing cross-functional team leadership. Adaptable at assisting management staff in various tasks, i.e., training new employees, acting as a mentor to struggling employees, and implementing new programs. Well-versed at cultivating strategic business relationships to uncover cross-selling opportunities, resulting in increased productivity and profitability.
PROFILE SUMMARY
Education Digital Subscriber Line (DSL) Training
Electrical Safety Awareness OSP Aerial Worker Video and Safety Lesson Plan
Defense Driving Course
First Aid/CPR
All Verizon Training Over 30-Year Span
AWARDS:
Program Graduate
Cornell University Labor Studies
2009
High School Graduate
John Dewey High School, Brooklyn, New York
1987
PROFESSIONAL ATTRIBUTES
TRAINING
PROFESSIONAL SKILLS
Team Management
Leadership
Problem-Solving
Customer Service
Risk Management
Process Improvement
Sales Management
Network Management
Directory Assistance Operator
New York Telephone-Nynex 1992 – 1997
Addressed customer concerns, referred to geographical directories to answer questions, and provided telephone information
Suggested and checked alternate spellings, locations, and list formats to customers lacking details or complete information
Offered special assistance to persons such as those who are unable to dial or who are in emergencies
Operated telephone systems to advance and complete connections and provided superior customer service at all times promptly
Sales Executive
OakTree 1990 – 1992
Executed complex strategic contractual negotiations at a senior level with existing accounts
Negotiated contracts, marketed company involvement, and organized participation yearly in trade shows that increased sales for the Growth Sales Team and improved brand recognition
Implemented the company's existing sales and marketing strategies that increased monthly revenues in the territory
Data Processor/Securities Cashier
Smith Barney, Harris, and Upham Mailroom Clerk 1987 – 1990
Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
Obtained and received merchandise, totaled bills, accepted payments, and made changes for customers in a retail store
Managed cash flow and made sure my drawer balances at the end of the night/day
Helped customers with any complaints or concerns they may have
New York Messenger
First Boston, New York 1986 – 1987
Consulted with customers and management team to operate a result to meet customer needs and within company expectations
Handled thousands of pieces of high priority information, mail, documents, and media and directed them to appropriate internal and external locations around the world
Ensured that delivered packages and outgoing packages were correctly documented and secured
TECHNICAL SKILLS
MS Office Suite
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