TUWANA WIGGINS

*** *.**** *** *********, FL *****

OBJECTIVE

Recently relocated to Florida. Seeking Immediate Employment. Seeking to expand my career path after12 years of dedicated employment with the same healthcare practice and laboratory. Looking to utilize the extensive training and skills I have mastered over the years to become a key team member of my new employer.

SKILLS

More than 16 years of healthcare experience ranging for assisted living, skilled nursing, group home, managed care, OBGYN, Internal medicine, Multi-physician practice, 220 beds hospital as a phlebotomist, Electronic Medical Records Specialist, Administrative Assistant to many doctors in the Charlotte, NC area, Associates degree in Healthcare Administration and Medical Records Management, 10 years Working with several medical records system programs such as Epic, Athena, Eclinical Works, Happe, Allscripts, NextGen, Cerner

TUWANA A. WIGGINS

FRONT OFFICE MANAGER / PHLEBOTOMIST: CUSTOMER SERVICES/ CUSTOMER RELATIONS

305-***-****

adwfzc@r.postjobfree.com

EXPERIENCE

FRONT OFFICE MANAGER/ MEDICAL BILLER AND CODER• CAROLINA PAIN ASSOCIATES& NORTH AMERICAN PAIN AND DISABILITY • JAN 2010-DECEMBER 16, 2022(DOCTOR RETIRED/ OFFICE CLOSING)

Serve as front desk manager of healthcare team for very busy Pain management practice. Maintained the daily schedule for as many as 5 providers. Trained and managed office flow/ staffing schedule of the doctor, nurse practitioners, physician assistants, and over 10 medical assistants which was reduced to 3 during Covid 19 outbreak. Billed medical work compensation claims for North American Pain and Disability for over 7 years. Before being promoted to manager I worked as senior phlebotomist who performed over 100 sticks per month. I trained new all newly hired staff clinical and administrative staff throughout the over 12 years I have been employed with company. I was instrumental in transitioning our monthly in office patients to telehealth visits for the first time ever by setting up emails, and a instruction manual on how to log on by phone for telehealth visits.

PHLEBOTOMIST/ LAB SENIOR COLLECTOR/TRAINER • ANDOR LABS (SEVERAL NAME CHANGES OVER THE YEARS) • SEPTEMBER 2013-JAN 24, 2023(LAID OFF) MOVED TO FLORIDA

Collect and process urine and blood samples for medical practices to ensure compliance with mandatory drug screening policies regulated by the practice owner. Most recently obtained blood specimens for patients using standard venipuncture and capillary procedures while observing patient safety protocols. As of March 2020, I help to implement Covid testing protocol into our screening process because of the Covid 19 outbreak of 2020. We focused on the safety guidelines mandated by the CDC which in turn allowed our office to stay open while several practices in our area were forced to close because of the pandemic and economic difficulties.

EDUCATION

MEDICAL BILLING AND CODING CERTIFICATION 1&2 • CURRENTLY ENROLLED •SOUTHERN PEDIMONT COMMUNITY COLLEGE ONLINE

Medical billing and coding classes to earn certification to enhance my career opportunities

ASSOCIATES OF ARTS/ HEALTHCARE ADMIN • JULY 2012 • UNIVERSITY OF PHOENIX

GPA 3.8. Programs studied was Healthcare Administrations and Medical Records Management

PHELBOTOMY -STANLY COMMUNITY COLLEGE GPA 4.0 OCT/06

CERTIFIED NURSING ASSISTANT -RICHMOND COMMUN COLLEGE 1999 GPA 3.5