Business Analyst Independent Contractor

A highly motivated and experienced Business Analyst with a strong background in analyzing and evaluating current business processes, identifying areas of improvement, and researching and reviewing up-to-date business processes and new IT advancements. Proven ability to present ideas and findings in meetings, train and coach staff members, and collaborate with users and stakeholders. Strong leadership skills and the ability to work closely with senior management, partners, clients and technicians. Experience using and supporting

HR/Payroll systems

Evaluating and interpreting

business and HR requirements

Team leadership

Communication

Uber Driver

Operated as an independent contractor providing transportation services through the Uber app. Maintained a high level of customer satisfaction by providing safe, reliable, and timely transportation to passengers.

Demonstrated excellent communication and interpersonal skills by engaging with passengers and providing outstanding service.

Managed finances and expenses effectively to maintain profitability and maximize earnings. Jan 2020 - Present

RevSpring

Business Analyst

Managed HR software such as Sage HRMS and Insperity TimeStar. Facilitated multiple yearly benefit Open Enrollments. Analyzed and evaluated current business processes to identify areas of improvement. Researched and reviewed up-to-date business processes and new IT advancements to modernize systems.

Presented ideas and findings in meetings and trained and coached staff members. Developed projects and monitored project performance, collaborating with users and stakeholders. Worked closely with senior management, partners, clients, and technicians. Jan 2017 - Dec 2020

RevSpring

HelpDesk Administrator

Provided desk side and phone support of PC's/Laptops/Mobile Devices. Workstation imaging/capture/deploy with Windows 7/Windows 8.1/Windows 10. Provided application support and hardware troubleshooting. Feb2012- Jan 2017

BUSINESS ANALYST

248-***-**** · ******.*******@*****.***

D'Marlo Simpson

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Everest Institute

Diploma in Electronics and Computers

EDUCATION

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