Hardware Configuration Help Desk

Solomon Davis

***** ******** **** ***** ** ***** CELL: 240-***-**** EMAIL: adwfxl@r.postjobfree.com

EDUCATION

B.Sc., Computer Technology, Bowie State University (1/2022) -Present

Associate., Cybersecurity, Prince Georges Community College (1/2020-2022)

PROFESSIONAL DEVELOPMENT

CCNA1 Credential

CCNA2 Credential

A+ Certification

EXPERIENCE:

2+ years of directly related experience supporting help desk operations 2+ years of IT experience in a Service Desk experience, and Working knowledge of telephone, and networking technologies.

PROFESSIONAL EXPERIENCE:

Bradley Technology Incorporated, February 11th, 2020 to Present

Experience with Cisco router hardware validation, and system updates. Router cabling & rack mount, Cisco hardware configuration

Configure, install, upgrade, and maintain network hardware and software infrastructure including switches, routers, firewalls, hubs, bridges, and gateways.

Configure Laptops for imaging Image laptops and desktops.

Use Active Directory to add new users and computers to the network.

Troubleshoot technical issues such as software malfunctions, VPN connectivity issues, OS updates, and certificate errors.

Assist with unloading new technical equipment received in a shipment.

Make sure laptops are within security compliance, and that those out of compliance are updated and patched.

Troubleshoot onsite and offsite technical problems for customers.

Installed, configured, and upgraded computer hardware and software. Provided end-user software troubleshooting and support.

Provided phone and help-desk support for local and off-site users.

Installed, upgraded, supported, and troubleshoot, computer hardware, Windows 10 and 11 OS.

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