Entry Specialist Data
Resume:
Account Specialist
Efetobore
Jackson
Objective
Detail-oriented professional with a proven track record in data entry and exceptional client service, looking to leverage my skills in a role that demands precision and commitment to providing the highest level of support to clients. Experience January 2023 - Current
Account Specialist-RXO Logistics
Managed a high volume of inbound customer calls, resolving issues and addressing inquiries related to products and services. Maintained an average handle time within the company's specified guidelines, focusing on efficient problem resolution. Demonstrated excellent communication skills, fostering positive relationships with customers, and ensuring their satisfaction. Utilized CRM software to accurately update customer information and track call details. Collaborated with team members to share best practices and improve overall customer experience.
November 2021 - December 2022
Mortgage loan officer/Data entry specialist-Rocket mortgage Accurately input loan application information into the company's database, ensuring all data met quality and compliance standards. Reviewed and verified incoming documents for completeness and accuracy, correcting errors as needed. Maintained a high level of data entry speed while ensuring a low error rate, consistently meeting or exceeding productivity goals. Assisted in processing mortgage applications by obtaining necessary documentation and communicating with clients when needed. Collaborated with loan officers, underwriters, and other relevant departments to ensure a smooth mortgage application process. November 2019 – October 2021
Account manager-Blue chip endeavors
Managing a diverse portfolio of client accounts and providing tailored solutions. Overseeing data entry processes to ensure accurate and timely record-keeping. Leading a customer service team and providing guidance, support, and training. Collaborating with cross-functional teams to address client concerns and ensure satisfaction. Monitoring and analyzing account performance to identify opportunities for improvement Education
Sept 2013 - May 2017
Clintondale High
School
Skills
• Multitasking
• Effective
communication
• Time management
• Organization
• Problem solving
Interests
Volunteering,
Programming, Sports,
Traveling, Arts and crafts,
Reading
Contact
18863 Bloom Street
Detroit, MI 48234
************@*****.***
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