Dwayne Luster III

Contact

**** ***** *** **

Arlington, Texas 76014

(214) 763 – 8029

adwftj@r.postjobfree.com

www.linkedin.com/in/dwayne-

luster-aa08a732/

Profile

Accomplished Quality Assurance Engineer with over 15 years of IT experience. Specializing in QAE, helpdesk, web and mobile development. Highly skilled in problem solving in fast-paced environments with the ability to adapt quickly while meeting deadlines for all assigned task and responsibilities.

Technical Skills

Cyber Alert monitoring,

Vulnerability Evaluation,

Information Assurance, Risk

Management, System Architecture

Design

Bootstrap, React, React Native,

Node.JS, Express, Mongo DB,

HTML 5, SCC, SCSS, JavaScript,

EX6, Redux, HTTP, Soap, Restful,

GIT, NPM, VSCode, Android, IOS,

Postman, Android, Studios, json,

Expo SDK, JQuery, AngularJS, SQL

Microsoft Office Suite, Remote

Support Software, MS Exchange

2003&2007, Anti-Virus Suites,

Aspect, Avaya IP phones, File

transfer and monitoring tools,

Sophos Enterprise Console, Sophos

Pure Message, Siemens Medical

Solutions, Soraian Clinicals,

Spiceworks, Meraki, Fuse mail,

Volate

LAN, WAN, VPN, Internet and

Network Security, Routers, Firewall

Microsoft Windows, Mac OS, Linux

TCP/IP, FTP, DHCP, DNS, WINS,

SMTP

Experience

October 2016—Present

Quality Assurance Engineer II - Exponent Technologies • Dallas TX Design, develop, and implement methodical test plans, test cases, test systems, and test procedures. Collaborate with the development team to identify the cause of test failures and to identify and apply optimal testing approaches. Coordinate UAT risk analysis, prioritization, and time estimations for product releases. Review all test plans and test cases developed by team members and provide guidance on optimal testing strategies.

Ensure that, within current resource constraints, product releases have adequate testing resources deployed on them. Where resource shortfalls exist, ensure that focus is placed on high-risk areas.

Regularly communicate product readiness, level of quality, testing status, and testing results to the Director of Product Quality and members of the project team.

Develop and utilize SQL scripts to automate testing efforts. The QAE-II is expected to have an advanced understanding of SQL and be able to develop complex and sophisticated scripts as necessary.

Continuously monitor test systems and procedures and implement agreed upon improvements as required.

Independently identify the scope and impact of a problem and conduct additional analysis to identify defect cause and scope. Independently produce descriptions of product defects that rigorously and precisely quantify the problem.

Verify that the completed feature is easy to understand and use. Interact with Client Services and Developers to validate and resolve issues reported in the field by internal and external customers. Independently manage one’s own time to achieve quality completion of multiple tasks within a varying environment with changing constraints. Mentor other team members to ensure that they continue to perform and grow within their roles. Collaborate on a regular basis with the Director of Product Quality in the review of team member performance.

March 2014—October 2016

IT Helpdesk • Walnut Hill Medical Center • Dallas TX Installed desktop/laptop hardware and peripheral components, such as monitors, keyboards, printers, mice, drives, etc.

Configured workstations for new user responsible for backing up and migrating all user data and imaged/re-imaged

Performed data migrations and restorations

Installed and maintained software applications locally and remotely Performed domain join for users

Uploaded and verified new software packages

Setup PC and laptop hard drive encryption software Setup company domain emails

June 2011—March 2014

IT Support Supervisor • Sprint • Fort Worth TX

Installed, configured, and troubleshot cellular phones, workstations, laptops and gaming systems remotely

Configured network protocols over Ethernet in a LAN/WAN environment Installed, troubleshot and performed product demonstrations for users Provided preventative maintenance and repair services on cell phones, PC’s, laptops and gaming systems

Identified malfunctions and recommended best course of action for customer’s/end users

Recommend new technological products and options based on customers’ needs

Provided customers with unsurpassed quality in service. Education

January 2023

Cybersecurity • JanBask • Dallas TX

August 2021

Full Stack Web and Mobile Development • NuCamp • Dallas TX June 2008

Associate Computer Network Technology • Remington College • Garland TX

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