Data Entry Customer Service
Resume:
Mildred Lang
McDonough, GA *****
**************@*****.***
Professional Objective:
In search of a position of growth to use my computer, phone, organizational, and team-building skills to assist a company with excellent customer service, to increase competitive advantage and customer retention.
Work Experience
Customer Service Representative
Modivcare
March 2021-September 2022
Made reservations for members with Medicare/Medicaid to get to and from doctors appointments. Contacted transportation provider to find out where the members ride is at.
Service Delivery Consultant
Kaiser Permanente
September 2017 to Present
Schedule and manage appointments for Kaiser members
Send messages to primary care physicians
Transfers members to advice nurses or specialty lines
Assist with all tasks and projects as requested, to ensure customer service compliance
Secretary
Clayton County Public Schools - Jonesboro, GA
September 2011 to August 2017
Answered and routed phone calls
Checked student in and out of school
Created and filed documents to assist with Clayton County Board regulations
Monitored and reported attendance matters, to ensure county rules were followed
Receptionist
National Credit Systems - College Park, GA
2007 to 2011
Answered and routed phone calls with a use of a multi-line phone system
Evaluated credit reporting for consultant scoring and advice
Assisted with billing, NSF and credit collections
Created PIF letters to communicate close of accounts
Education
Medical Office Expert
MedTech Institute - Morrow, GA
2011
COMPUTER SKILLS
• MICROSOFT WINDOWS SUITE
• MICROSOFT PUBLISHER
• QUICK BOOKS
• DATA ENTRY 10,000 KEYSTROKES
• AS 400
• INFINITE CAMPUS
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