Service Representative Data Analyst

FOLASADE ABIMBOLA-GASPER

*** * *** ******, *** *A, New York,NY 10029 * Cell: 347-***-****

* email: folashadegasper@gm ail.com

PROFESSIONAL SUMMARY

Over 8 years of Experience in the IT/ Customer Service Environment as an Information Data Analyst / Customer Service representative. As a critical thinker who addresses customer support issues quickly through effective communication and a heart of empathy, l have extensive knowledge and experience with current release of windows, CRM, Networking including problem analysis/ resolutions, and Customer Care Services. Seeking to leverage proven experience into the open vacancy role in your company. SKILLS

* Strong Work Ethics. * Self Confidence. * Effective Communication skills. * Positive Attitude.

* Team Work Ability. * Clients/Vendor Relations. * Problem-Solving Skills.

* Process improvement and Creativity. * Ability to accept and learn from criticism. WORK HISTORY

UNITED HEALTH GROUPS June 2020 - Present

* Customer Service Representative.

Contract Tracer for Test and Trace Corp. New York, NY.

* Contract Tracer provides an excellent client service experience in a high-volume call center environment to help stop COVID-19 pandemic throughout NYC.

* NYC COVID-19 Program Tracing.

* NYC COVID-19 Data Quality and Documentation.

* NYC COVID-19 Records, Maintenance and Note.

* NYC COVID-19 Call Handling, both inbound and outbound calls via Twilio software.

* NYC COVID-19 Health and Hospitals Confidentiality Assessment.

* NYC COVID-19 Served as a portal of information and services to cases and contact .

* NYC COVID-19 Heavy data entry search inquiries in Salesforce software.

* NYC COVID-19 Tracer Wellness and Enrichment Series

* NYC COVID-19 CE Tracer Tips-Get to know the Take Care team

* NYC COVID-19 CE Tracer Tips Self Reported Vaccine Statu

* NYC COVID-19 Outbound Vaccine Appointment Scheduling.

* NYC COVID-19 At-Home Test Appointment.

* NYC SBC Large Gatherings Assessment Quarantine.

* Conduct intakes and monitoring for cases and contacts of COVID-19.

* Provides extensive follow-up care and research for cases and contacts.

* Participate in weekly meetings with Teams and Town Hall meetings with Department of Health Officials for pandemic data, research and knowledge updates.

* Responsible for up-to-date knowledge checks and testing via Learn Source.

* Responsible self-training and knowledge management via Optum SharePoint site. AFFINITY HEALTH PLAN March 2018 - May 2020 Data Analyst

* Data Analyst in Billing and coding, stores information with the use of CRM.

* Gather customer data to better enhance company’s performance .

* Achieve objectives through effective planning, setting goals and analyzing data both on past performance and projecting future performance.

* Upgrade policy for established customers through document management.

* Standardize workflows and processes associated with sales and customer support.

* Reports based on customers data and tracking revenue.

* Easier accessibility to information through CRM

* Promotes smooth, consistent experience for customers. EPIC GO-LIVE (Optime/operating Room): Jan 2017- Feb 2018 contract Job

* HEALTHCARE IT CONSULTANT/ATE in Cooks Children's Hospital, Dallas Texas (ATE) using software to help people get well, help people stay well, and help future generations be healthier.

DIVERGENT (Clindoc) :

* HEALTHCARE IT CONSULTANT/ ATE in Thomas Jefferson University Hospital, Philadelphia.Helping the health Record officers securing patient records at the front desk.

EPIC GO-LIVE (Optime):

* ATE IT CONSULTANT In Children's Hospital Minneapolis, Minnesota . Helping the surgeons, doctors and nurses to navigate through the computer for proper documentation and security of patients records.

EDUCATION

Obafemi Awolowo University, Ile Ife Nigeria

* Bachelors of Nursing Science, 2010.

Graduated with Honors

* Tic-Top Computer Training Class, Nigeria.

Diploma Certificate in Microsoft word.

* Contract Tracing certification via John Hopkins University. ADDITIONAL SKILLS

* Use of Sales skills with Health Insurance. . * Excellent customer service and Relation skills .

* Use of CRM in Billing and Coding. * Use of Calabrio, Field glass software and Microsoft office.

* Use of Microsoft Teams and WebEx. * Use of Salesforce software and Learnsource skills.

* Exceptional Skills for NYC COVID-19 Outbound Vaccine Appointment Scheduling.

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