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Customer Service Research Assistant

Location:
Calgary, AB, Canada
Salary:
26
Posted:
April 08, 2023

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Resume:

SAPINDER KAUR

***, *** *** *** ** Calgary, Alberta, T3N 1M8

Ph No - +158*******, Email: adwfqv@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/sapinder-kaur-ba9610147

Documenting and reporting product or service quality levels

Expertise in customer service skills.

Flexibility to work shifts (including evenings and weekends as required).

Understanding of Clinical research and hands on experience in Healthcare Industry

Trained at isolating bacteria, yeast and mold, E.coli, and salmonella testing on raw materials, finished products, and extracted products.

Analyze all raw materials and extracts used by/or manufactured by the production department for microbial purity via automated and traditional protocols.

Maintain control, complete preventative maintenance for all analytical equipment used.

Maintain microbial database and record date wise.

Studied the development of resistance by bacteria to antimicrobial activity of the compounds.

Outstanding ability to monitor food processing.

Effectively performs quality control tests to ensure customer specifications are met and manages quality control documentation

Education

B.Ed

July 2021

Punjab University, Patiala, Punjab, India

Bachelor of Science – Biotechnology

July 2017

Punjab University, Chandigarh, Punjab, India

Diploma In Healthcare

Auckland University, New Zealand

March 2015

Technical Skills

Problem solving

MS excel

Recording, analysis, and interpretation of data.

Keeping up-to-date records.

Good knowledge of ISO.

Customer service skills.

Maintaining lab hygiene.

Communication skills

Professional Experience

Orbit Biotech, Mohali, India January 2019- January 2023

Research Assistant, Microbiology

Documents routine procedures following laboratory and company guidelines (SOP’s).

Follow laboratory SOP’s and specific written experimental protocols as well as oral instructions in performing assigned experimental work.

Sterilization technique, operating the equipment’s in the laboratory.

Isolation Techniques for Micro-Organism.

Review of laboratory notebooks and other source data (e.g. printouts, logbooks, executed forms, etc.) for completeness, and archival, as appropriate.

Works on multiple testing’s in a concurrent manner on a routine basis.

Follow policies and assists in the development of new procedures and/or documents.

Dietitian Shreya's Family Diet Clinic

Clinical Coordinator, Chandigarh March 2017-January 2019

Coordinator - Responsible for seamless communication across organization.

To build up coordination among team of 30 people.

Facilitating of administration activities across multiple internal/external multifunctional team.

To understand and carry out directions from superiors and peers.

Counseling - Counseling for walk in clients on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life, MIS & Data Analysis – Prepare detailed reports of visited clients with treatment details, staff activities and present it to management.

PGI, India April 2016- March 2017

Research Trainee in Experimental and Medicinal department

I have extensive experience in studying the effects of enzymes on drug metabolism. I have played a critical role in designing and conducting preclinical drug interaction studies to evaluate the interaction potential of investigational new drugs with enzymes

I am well-versed in the use of various in vitro and in vivo models to assess drug metabolism and identify potential interactions

I have worked closely with interdisciplinary teams and have collaborated with clinical pharmacologists and regulatory affairs professionals to ensure that drug development programs are in line with FDA and other regulatory agency guidelines

My knowledge of enzyme drug interactions has been crucial in determining safety concerns, drug efficacy, and dose adjustments needed for clinical development

Healthcare Assistant in residential care Jervious Residential Care and Claire House –

New Zealand March 2014- march 2015

Governance - Performing health checkups, with the help of machines i.e. BP, Glucose level. Timely medication, supervision of day to day activities using a care planning approach to nursing care.

Data Management - Prepare records of daily activities of allotted clients, health improvement

Data Analysis –Perform analysis on available data of clients and present it to management.

Effective Communication – To form effective way of communication to manage challenging behavior

Home Visits – To visit some specific clients at their home to make evaluation of care given.

ACHIEVEMENTS/CERTIFICATES

Certificate in Phlebotomy

Certificate in Drug Design and Interpretations. – Clinical Trials

Certificate in Advance First Aid

Certificate in AI ( Artificial Intelligence )

Attend many webinars, Health clubs GMCH Chandigarh

Part of Inspire Camp organized by Govt. of India.

Certificate in Genes and the Human condition - University of Maryland, College Park, USA Certificate in Restraint Management –Claire House, New Zealand

Short term training in PGI Chandigarh in Medicinal and Research Department.

Career Summary



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