Customer Service Security Guard

Scarborough, Canada M*R*K* 519-***-**** ***************@*****.***

MAHIPAL SINGH BAL

I am organised and dependable candidate who is successful at managing multiple priorities with a positive attitude.Along with my Bachelor's I have started my career in a iron and steel industry and started doing internship but later seeing my dedication they offered me a full time position, from where I learnt Product Management .Along with my studies I have always played Cricket at State level for my State Chhattisgarh. I have always been in team and played U-14,U-16,U-19 and U-23,at State level.Then I joined Teleperformance and worked there too.To develop more knowledge and do something creative I came to Canada and studied Graduate Certificate in Human Resource Management and Project Management and along my studies I did job at Tim Hortons and Dollarama to excel my skills.Apart from this I did marketing job too. So I summarise myself as organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. PROFESSIONAL

SUMMARY

SKILLS Credit and Cash

Transactions

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● Cash Management

● Issue Resolution

● Staff Training

● Guest Inquiries

● Product Knowledge

● Sales Expertise

● Time Management Skills

Verbal and Written

Communication

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● Retail Merchandising

● Customer Relations

● Microsoft Office

● Microsoft Excel

● Security Monitoring

● Order Verification

● Inventory Management

● POS Systems

● Time Management

CASHIER/ SUPERVISOR/CUSTOMER SERVICE 06/2022 to 01/2023 Dollarama, Waterloo, ON

CUSTOMER SERVICE CASHIER 07/2021 to 04/2022

Tim Hortons, Kitchener, ON

WORK HISTORY

● Performed cash, card and check transactions to complete customer purchases.

● Upsold additional products and services to customers, increasing revenue.

● Identified and resolved discrepancies and errors in customer accounts.

● Worked flexible schedule and extra shifts to meet business needs.

● Worked with floor team and managers to meet wide range of customer needs. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

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● Performed cash, card and check transactions to complete customer purchases. CUSTOMER SERVICE EXECUTIVE 07/2018 to 02/2020

Teleperformance, Chandigarh

PRODUCT MANAGER (INTERNSHIP ) 03/2016 to 01/2018

Sunil Group Of Industries, Raipur Chhattisgarh

● Informed customers of upcoming promotions and deals to boost sales. Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.

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Asked open-ended questions and researched issues in system to resolve various customer billing errors.

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Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

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● Passionate about learning and committed to continual improvement.

● Proven ability to learn quickly and adapt to new situations.

● Resolved problems, improved operations and provided exceptional service. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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● Developed and maintained courteous and effective working relationships.

● Excellent communication skills, both verbal and written.

● Identified issues, analyzed information and provided solutions to problems.

● Proved successful working within tight deadlines and a fast-paced environment. Developed strong organizational and communication skills through coursework and volunteer activities.

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Conestoga College Institute of Technology And Advanced Learning, Kitchener, ON Graduate Certificate, Project Management, 08/2022

Conestoga College Institute of Technology And Advanced Learning, Kitchener, ON Graduate Certificate, Human Resources Management, 08/2021 Mats University, Raipur Chhattisgarh

Bachelor's In Commerce, Commerce And Business Administration, 05/2018 EDUCATION

Security Gaurd License

Driver's License

CERTIFICATIONS

English

Full Professional

Hindi

Full Professional

Punjabi

Full Professional

LANGUAGES

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