Data Entry Customer Service
Resume:
TRE
WILLIAMS
PROFILE
I am an ambitious and energetic professional with a strong background in human resources. I am dedicated to growing within a company, which is why I have worked for the past three years with the same employer since graduating college. Before that, I worked for over seven years at a clinical research consulting company with clients from top pharmaceutical, device, biotechnology and clinical research organizations (CROs). I began as an intern and was promoted to a substantial HR role that involved hiring and training company employees while also establishing myself as a trustworthy and goal-oriented team player. I am confident that I will succeed in providing the highest level of customer service and reliability as I prove myself to be a valuable asset who strives for the best at all times, while simultaneously increasing my knowledge and expertise as a human resources professional.
CONTACT —
EXPERIENCE
**************@*****.***
Charlotte, NC
EDUCATION —
University of North Carolina
at Charlotte (UNCC)
Bachelor of Science (BS),
Psychology
Minor: Sociology
GPA: 3.3
August 2017 - May 2019
***
Central Piedmont Community
College (CPCC)
Associate of Science (AS)
January 2015 - May 2017
Quest Provider Services
Human Resources Assistant / Clinical Advisor
October 2019 – Present
Assist HR managers with maintaining critical paper and electronic files in preparation for annual file audits to ensure that records are accurate, organized and in accordance with company guidelines
Train employees to utilize OnTarget, an integrative electronic billing and payroll platform that stores their timesheets, schedules, client notes, etc.
Assist employees with creating work schedules and timesheets for each weekly pay period
Review timesheet hours and task descriptions for accuracy and prevention of paycheck errors and delays
Follow up with employees to address outstanding queries/errors in order to facilitate payroll processing
Work with a specialty team on recruitment and pre-screening of incoming staff, including creating profiles about prospective candidates and highlighting significant areas of their backgrounds that may be best suited to the company’s needs
Participate in onboarding activities to ensure that employees have a successful transition into the new work environment
Serve as an initial contact person for incoming employee questions
Act as an advocate by conveying employee issues and concerns to management to promote timely resolution and a decrease in high employee turnover rates
Provide clerical and administrative support to employees throughout various departments within the company, including filing, answering telephones and other miscellaneous duties
Travel to satellite offices on occasion to conduct performance reviews and address various company matters
Attend company offsite training seminars, as applicable
2W Consulting
Human Resources General Coordinator (Hiring and Training)
Intern / In-House Clinical Research Assistant
May 2012 – October 2019
Began internship in college and was promoted to paid positions twice over seven years
Managed employee information, including names, titles, addresses, salaries, position history, reporting structures, performance appraisals, disciplinary actions, training records, PTO/vacation tracking, etc.
Maintained company-related documents, (i.e., employee handbooks, emergency procedures and safety guidelines)
Provided administrative support to the HR department in research, record-keeping, file maintenance and Human Resource Information System (HRIS) entry
Performed internal customer service functions by answering employee and management requests and questions
Assisted in various departments, including hiring and training
Conducted training and development seminars for employees, including new hires
Conducted employee and visitor facility tours
Maintained current knowledge of company guidelines and standard operating procedures
Provided HR assistance both onsite and remotely, as applicable
Provided office support to Clinical Research Associates / Site Managers / Human Resources
Assisted in creating/printing/filing documents for all monitoring visit types: PSV (i.e., feasibility questionnaires), SIV (i.e., site tour checklists), IMV (i.e., regulatory document checklists) and COV (i.e., trial master file checklists)
Maintained spreadsheets for various data, including dates related to onsite visits, signatures, assessments, document expiration, regulatory forms, used/unused study supplies, shipments, etc.
Filed and ensured latest versions of monitoring manuals for clinical trials (i.e., Medidata/RAVE EDC, as well as various IWRS, laboratory, photography and shipping vendor manuals)
Scheduled and coordinated meetings, appointments and travel arrangements between clients for business trips, including airline tickets, hotel and rental car reservations, etc.
Completed expense reports and managed receipts for business-related travel
Developed filing and organizational practices to ensure better time management
Purchased and maintained office supply inventories while adhering to budget guidelines
Maintained telephone contact report logs and ensured follow-up/resolution
Managed shipping documents and scheduled daily pickups
Scheduled and oversaw equipment maintenance and purchased new equipment
Participated in the company’s volunteer service groups for senior citizens within the community, including assisting with shopping, personal care, escorting/transporting to personal and medical appointments, ensuring general safety, preparing meals, etc.
Target Corporation
Retail Cashier / Cart Attendant / Inventory Stock Person / Trainer
June 2017 – October 2019
Maintained various job responsibilities while obtaining my college degree
Provide assistance to sales associates, stock workers and other store employees
Perform cashier duties by meeting and greeting customers, ringing up purchases, handling returns and refunds, and answering questions about products, services and merchandise
Mentor/train new employees regarding store policies and job responsibilities
Utilize machinery to transport shopping carts from the store parking lot to the store interior in a safe and orderly fashion
Possess detailed knowledge of store inventory, layout, policies and procedures in order to assist customers with questions or concerns
Stock, un-stock and maintain store items in a neat and orderly manner
Function independently and represent the facility in a friendly, approachable and professional manner
Recognize and report security and thefts according to company procedures
SKILLS
Human Resource / Office Administration Experience
Customer Service / Team Collaboration and Leadership / Staff Trainer
Friendly and Approachable Demeanor / Organized and Detailed Multi-Tasker
Competent and Creative Problem Solver / Proactive and Quick Learner
Inventory Management / Data Entry / Documentation
General Knowledge of Clinical Research Processes
INSIGHT
In my spare time, I enjoy spending time with family and friends, working out at the gym/home, hiking, going to movies, watching games at sports bars, reading and listening to music. I can also be found playing sports like football, archery, tennis, racquetball, swimming, basketball and hanging out with my amazing dog, Apollo.
Contact this candidate