JAMES F FUQUA

**** ****** ****** *** ***

Windors Heights, Iow 50324

515-***-**** adwffu@r.postjobfree.com

PROFESSIONAL SUMMARY

To secure a position as Customer Service/Marketing Mangement for your company. with a local, regional and national level to generate tracking and following up on Federal and State Laws, managing accounts and building long-term relationships with customers. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Have current Iowa Insurance licenses.

SKILLS

•Goal-oriented

•People-oriented

•Strong interpersonal skills

•Team building expertise

•Excellent work ethic

•Detail-oriented

•Exceptional time management skills

•Strong conflict resolution skills

WORK HISTORy

10/15/2022 to Septembe 2022 Customer Service Wells Fargo. Credit Cards customer service. Custpmers called Wells Fargo concerning problems with there creditcards. Contract ends in 02/15/2022 Feburary 2022 to Customer Service Wells Fargo. Hired full time Wells Fargo Reduction Customer Service Representative

04/15/2020 to 10/15/5022 . Part time with State Farm Insurance . Advised Customers on all forms of Insurance. (P & C, Life, Health and Annunuies.)

01/15/2020 to 04/15/2021. Took some tome off then I returned to work for State Farm Insurance

06/15/2020 to 01/15/2021 Mercer Insurance. Insurance Agent. Customer Service Medicare . Explaining the different obtions concerning Medicare and Medicaid. Contract came to an end

August 2019 to June 2020 Allstate Insurance

•August 2019 to June 2020 Allstate Insurance

• * I work with customers concerning their Property and Casualty insurance and Commercial Insurance .

10/2010 to 10/2013 Assistant Manager Menards Cabinets and Appliance. Design Kitchens and Counter tops. Started Part-time. Worked into management within one year.

12/2013 to 02/2018 Health Issues Out of work for my eye sight

05/2010 to 01/2012 Insurance Agent

Premier Insurance/Independent Insurance Consultant – Des Moines, IA

•Provided consultation on Medicare supplements Annuities, Senior Life Insurance

•Products and Long Term Care.

•Provided advised concerning Medicare Part D and Medicare Advantage at Wal-Mart

•Indianola.

•Responded to all customer inquiries thoroughly and professionally.

•Answered customer questions about product availability and shipment times.

•Documented all customer inquiries and comments thoroughly and quickly.

•Entered data promptly and efficiently with a 100% accuracy rate.

•

05/2010 to 07/2012 Customer Service Representative

West Assist Management – West Des Moines, IA

•Received inbound and outbound calls concerning credit cards and medical valuation.

•Negotiated with clients settlement for delinquent credit cards depth.

•Manager of the team.

•Greeted customers in a timely fashion, while quickly determining their needs

05/1997 to 01/2009 Sale Manager

Trustmark/Starmark Insurance

•District Sales Manager.

•Hired, Trained and motivate a sales staff of twenty four in Idaho.

•Developed a telemarketing plan.

•Contacted Insurance agents and trained them to market small group health insurance.

•Selected Team Leader and in first year of operation my division produced over $1.12million.

•I was personally responsible for over $727,000.

•Promoted to Senior District Sales Manager and Corporation Trainer.

•Organized office's in Chicago and Charlotte North Carolina.

•Licenses-Life, Accident and Heath State of Iowa.

•Responded to all customer inquiries thoroughly and professionally.

•Documented all customer inquiries and comments thoroughly and quickly.

EDUCATION

Bachelor of Arts: American History

Boise State University - Boise, ID

Coursework in Business, Communications and Organizational Psychology

Northwest American History Academic Achievement Award

REFERANCES:

Donald J. Erickson. Owner AudTech. adwffu@r.postjobfree.com. 208-***-****

Randal Prohl. Retired Manager Starmark Insurance. no email. 208-***-****

Chris Smith. LMC Northern Califorian 501-***-****

Contact this candidate