tessa a. mitchell

**** *********** ** *********, ***** 76015 . 817-***-**** adwfbk@r.postjobfree.com

Summary

High motivated, people-oriented person with over 20 years of multifaceted experience in providing excel customer service. I am a licensed instructor that’s reliable, resourceful in all areas of customer service and committed to excellent customer satisfaction. Fast learner and always willing to work extra hours and shifts to complete all task.

Experience

AMERICAN AIRLINES AA(FT) DALLAS, TX

May 22, 2022 - Present

Provided highest level of customer service

D1 & D2 Training Skills

Guest check-in and ticket agent at all gates

Continues support to customers safety and travel needs

Assisted all travel and baggage needs for excel guest experience with AA

Psychology Services Inc. Richardson, Texas

State of Texas Board Certified Instructor/Rater October 2016-Present

Administer State Practical Exams for Texas in all areas of Cosmetology & Barbering with TDLR approved licenses certification

Provide a high level of customer service to each candidate that comes in to take a variety of

ITS Academy of beauty Lewisville, Texas

Cosmetology Teacher December 2014 - October 2016

Provide a ten-week curriculum for phase one students, provide excellent customer service to clients and students.

Mid-Cities Barber College Grand Prairie, Texas

Licensed Instructor (Part-Time) March 2013 – June 2014

Haircutting and chemical services training with emphasis in cutting and styling hair

Counseled students in all processing techniques

Provided training on razor cutting and facials

Planned classroom lessons

Prepared students for State Board Exams

Salons By JC Euless, Texas

Barber Stylist January 2000 - Present

Educated guests on proper hair care. Used state-of-the-art techniques in coloring and treating hair. Addressed inappropriate guest behavior by stopping service and escalating to supervisor/manager, Promptly fielded all incoming phone calls and scheduled appointments. Kept current hair products and their chemical composition, structure and properties.

Recommended hair styles that complimented clients’ facial features and coloring. Conducted weekly salon inventory. Designed contemporary new styles for both genders and for all ages. Trimmed and styled hair for weddings and special occasions. Sanitized workstation and salon equipment for safety purposes. Offered clients a catalogue showcasing hair style options.

Floyd’s 99 Barber Shop Dallas, Texas

Barber Stylist 2006 - 2010

Consulted customers on various hairstyles and products

Maintained high volume of customer service

Welcomed all clients upon arrival in a friendly and professional manner

Maintained appointment schedules

A-1 Hair Design College Ft Worth, Texas

Licensed Instructor (Part-Time) 2005 - 2006

Haircutting and chemical services training with emphasis in cutting and styling hair

Counseled students in all processing techniques

Provided training on razor cutting and facials

Planned classroom lessons

Prepared students for State Board Exams

Williams Barber College Ft Worth, Texas

Volunteer Instructor (Intern) 2004 - 2005

Haircutting and chemical services training with emphasis in cutting and styling hair

Counseled students in all processing techniques

Provided training on razor cutting and facials

Planned classroom lessons

Prepared students for State Board Exams

Professional Development- EDUCATION

sol beauty academy Dallas, Texas January 2014 – May 2014

Attended school as a part-time instructor student and served as an intern in the onsite cosmetology facility

Williams Barber College Ft Worth, Texas June 2003 - August 2005

Attended school as a part-time instructor student and served as an intern in the onsite barber facility

Williams Barber College Ft Worth, Texas February 1996 - November 1997

Attended school as a full-time student and served as an intern in the onsite barber facility

McNeese State University Lake Charles, Louisiana August 1989 - May 1990

Majored in Mass Communications

University of Louisiana at Lafayette Lafayette, Louisiana January 1989 - May 1989

Majored in Mass Communications

References

Available upon request

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