Red Bank, NJ ***** 732-***-**** adwfa8@r.postjobfree.com

MELISSA MALETTO

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. PROFESSIONAL

SUMMARY

SKILLS Loss Prevention

Procedures

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Multitasking and

Organization

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Opening and Closing

Procedures

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Financial Operations

Management

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● Inventory Management

Finance and Accounting

Oversight

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● Customer Relations

● Bank Deposit Procedures

● Goals and Performance

● Accurate Cash Handling

● Special Events

● Sales Professional

● Shelf Organizing

● Order Management

● Manage Operations

● Shift Checklists

● Delegating Work

● MS Office Proficiency

Store Opening and Closing

Procedures

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Security System

Monitoring

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● Vendor Management

STORE MANAGER 09/2021 to 02/2023

Śmoke Theory, Red Bank, NJ

SIGN COORDINATOR 10/2015 to 04/2020

ShopRite, Middletown, NJ

WORK HISTORY

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

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● Managed purchasing, sales, marketing and customer account operations efficiently. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

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● Handled bank deposits and opening and closing of store DATA ENTRY/DISPATCH 03/2013 to 11/2015

A1 Transportation, Neptune City, NJ

FRONT DESK MANAGER/CUSTOMER SERVICE 04/2007 to 04/2013 Work Out World, Cardio Express, Tinton Falls, NJ

● Utilized paper, fabric and props to create displays.

● Collaborated with store managers to determine best placement for merchandise displays. Arranged consistent shelves, bins, and racks at Number locations by following established planograms.

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Enhanced overall store appearance by applying careful consideration to product and display locations.

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● Developed merchandising strategy to efficiently move overstock.

● Promoted seasonal products and trends to move stock and prepare for incoming inventory.

● Incorporated new design techniques to create innovative and eye-catching displays.

● Created visual displays to highlight new and featured products.

● Developed visual merchandising plans and strategies to promote store offerings.

● Used props and lighting to enhance appearance and visibility of displays.

● Monitored and replenished display inventory and restructured according to available stock.

● Coded and processed applications into required electronic formats.

● Conducted audits of existing data entry processes.

● Corrected data entry errors to prevent duplication or data degradation.

● Built and maintained tracking databases for variety of measuring aspects.

● Cross-trained and backed up other customer service managers.

● Enhanced productivity levels by anticipating needs and delivering outstanding support. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

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● Implemented and developed customer service training processes.

● Trained new personnel regarding company operations, policies and services. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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● Register

● Making schedule

Red Bank Regional High School, Little Silver, NJ

Diploma, College Prep Courses, 06/1958

EDUCATION

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