Data Entry Customer Service

Patrick Cardinal

************@*******.***

Farmington, MN • 952-***-****

Summary

Customer Services Representative

Dedicated and people-centric individual with demonstrated capabilities in providing excellent customer service both on-site and virtually.

Known for maximizing customer satisfaction and meeting company expectations, while focusing on enabling client success. Adept at organizing and prioritizing multiple tasks, dealing with unexpected outcomes, adapting to new responsibilities, and managing multiple deadlines. Skilled communicator, well-versed in responding professionally to emails/calls and answering customers queries about products/services by utilizing multiple platforms.

Areas of Expertise

•Customer Service

•Complaints Handling

•Problem Solving

•Team Leadership & Mentoring

•Data Entry

•Sales Maximization

•Staff Management

•Productivity Improvement

•Relationship Building

Career Experience

Server, Fireside Restaurant and Bar, Rosemount, MN 2021 – Present

Ensure optimal customers experience by providing high-end hospitable services, taking orders with a positive attitude, serving dishes, and removing dinner ware promptly. Recommend menu items and offer recommendation based on patrons needs. Adhere with food hygiene standards and guidelines. Prepare restaurant tables with special attention to sanitation and order.

●Efficiently dealt with complaints and problems with a positive attitude.

Reservations Supervisor, Delta Air Lines, Inc, Location 1996 – 2020

Supervised and led reservation staff to provide smooth services with high productivity. Liaised with employees, management, and 10 supervisors to manage day-to-day tasks. Resolved customers’ complaints and problems. Facilitated several groups by rebooking reservations due to disturbed flight operations, cancellations, major storms, etc. Ensured smooth operations workflow by working closely with Point of Contacts (POC).

●Leveraged superior leadership traits, while supervising a team of approx. 200 sales agents.

●Recognized among the top 5% employees in handling and completing calls on-time on a monthly basis.

Education

Bachelor of Science in Marketing, Dates

St, Cloud State University, St. Cloud, MN

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