Senior consumer document / Quality Assurance Specialist
Resume:
Karla G Funes
Houston, TX
*****.*****.**@*****.***
Authorized to work in the US for any employer
Education
Houston Community College - Currently Enrolled
Associates Of Science
Hastings High School - August 2015 to May 2019
High School Diploma
Work Experience
Senior Consumer Document Specialist / Quality Assurance Specialist VROOM
May 2021 - Current
Within the role of senior consumer document specialist with vroom I am responsible for ensuring and assisting my team with successfully completing quality checks on documents and finalizing deals. While handling a variety of legal paperwork, I also manage multiple ongoing projects and reach objectives to facilitate the geographic of the department as well as report and solve any issues that are found along the way. Customer needs are top priority as we keep a customer centric workflow. Delivery Driver / Waitress
Lupe Tortilla Mexican Restaurant
November 2020 – May 2021
As a delivery driver at lupe tortilla I was responsible for double checking orders as well as bagging and packaging orders for delivery. As well as taking orders over the phone and helping the “ To-go” department. I use my personal vehicle for the deliveries. Receptionist/ Customer Service Representative
Kinghaven Counseling Group – Houston, TX
May 2020 – Sept 2020
As a switchboard operator, I answered all calls made to the company, these can be from the mental health patients, insurance companies, promoters, as well as providers and many others. I was in charge of answering the calls and providing great customer service as well as helping direct the call to the correct department in a timely manner. Interpreter
CyraCom International - Houston, TX
November 2019 to April 2020
As an interpreter I was at a call center taking calls one after another, at a fast pace environment I kept my composure on and in between each call maintaining professionalism. I interpreted from one language to another (English to Spanish) in topics related to the medical field, 911 calls,legal, insurance and cdc related calls, etc . While interpreting I took inbound calls as well as placing outbound calls, including using the platform "ZOOM". Customer service is a big aspect of the job and so is note taking skills as well short memory and long term memory usage to guarantee the message is interpreted correctly.
Cashier/Customer Service
Cavender's Boot City - Houston, TX
June 2019 to November 2019
At Cavenders, I started as a cashier and welcomed customers. I scanned their items and bagged them as well. At Cavenders I also helped organize the clothing and design outfits for the mannequins. As well as guiding customers and assisting them with purchases.
Maintenance Intern
Judwin Properties - Houston, TX
June 2018 to August 2018
As a maintenance intern I learned various things related to house maintenance as well as housekeeping. Within the 2 months of the internship I also learned about leasing. I learned how to manage and organize a lease form as well as organizing and filing documents
Skills
● Spanish
● English
● Interpretation
● Communications
● Multi tasking
● Organizational Skills
● Interpersonal skills
● Microsoft
● Advent
● Salesforce
● RouteOne
● ADD
● Docusign
● Managing
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