Data Entry Sales Associate

Chris Martinez

*** ********** *** ************ ** 37807

Phone: 209-***-**** Email: ***********.************@*****.*** Experienced banking, customer service, data entry and fast-paced financial, legal environments, focused on maintaining high levels of accuracy and efficiency, as well as goals. Self-motivate, offering strong communication and quick-thinking skills.

HIGHLIGHT

- 6 years of experience with Microsoft word and excel - 14 years customer service

- 10 years of Data Entry - Excel working independently

- Excellent communication and attention to detail -Excel working under deadlines.

- 2 Years Subpoena Fulfillment -2 Years processing Forgery and ID theft claims EXPERIENCE

Santa Barbara Tax Products Group/Green Dot Corporation Remote/San Diego

Retail Operations Coordinator 2020 to Present

• Train contract employees on internal and external shipping request

• Process internal and external shipping request

• Create and edited system shipping rules for automated orders

• Created training materials for contract employees

• Researched inquires/status of orders internally and with FedEx

• Submitted invoice for shipping orders

• Weekly reports for inventory status updates

Problem Resolution Specialist 2017 to 2020

• Process Legal request such as subpoenas and search warrants for bank records

• Online customer service inquires

• Processed online and mailed customer document processing.

• Check collections for checks cashed frequently

• Covered reception desk to office building

• Processed incoming and outgoing mail

• Processed LOI’s and communicated queries between our ACH department and other banks

• Documented LOI responses for NSF and funds recovered.

• Responded to ACH inquiries and relayed some NACHA reregulation’s

• OFAC searches

Senior Lead Customer Service 2015 to 2017

• Processed LOI’s and communicated queries between our ACH department and external Banks

• Documented LOI responses for NSF and funds recovered

• Supervised seasonal representatives and Supervisor calls

• Worked with the RISK department establishing SOP for Customer Service

• Responded to ACH inquiries and relayed some NACHA reregulation’s

• Check verification and recording of returned, destroyed or altered checks Lead Customer Service

• Record and documents interactions and escalated issues

• Responded to inquiries both verbally and written regarding bank products

• Assisted in training seasonal representatives

• Escalated calls and complaints

Seasonal Customer Service 2013-2015

• Assist customers with the tracking and or locating tax refunds

• Assist customer with the processing of address and account changes

• Verbally identifying customer and answering email query’s Kohl’s 2012–2013

San Diego, CA

Sales Associate

• Assist customer with purchases and or locating store items both in person and over the phone

• Assist customer within store and online purchases

• Stock and replenishing both floor and sore room areas

• Transactions and handling of money

Arrow Water 2010-2013

San Diego, CA

Plumber Assistant

• Assist in the installation of water treatment systems both residential and commercial.

• Removing and installing water heaters

Wells Fargo/Wachovia 2007-2010

Rancho Cordova, CA

Operations Clerk

• Processed service both internally and externally through mail, over the phone and in person

• Recorded and stored customers personal account information, account history and record retention

• Used Word document, Excel, QuickBooks to complete projects Accounting

• Assisted with end of the month reports and balancing projects

• Credited misapplied payments, credit line adjustments, interest adjustments

• Changing bill records, adjusting bill records and adjusting interest

• Review and verify invoices and check request sort code and match invoices

• Process electronic transfers and payments

Macys 2006-2007

Citrus Heights, CA

Sales Associate

• Assist customer with questions, complaints, cash and credit transaction

• Maintained floor and stock room areas to assure that they met Macys specifications of cleanliness

• Paced order for customer with different stores around the country

• Assisted customer in applying for Macys Credit cards Mountain Mikes 2004-2006

Roseville, CA

Cook

• Cook, cleaned and stocked kitchen areas

• Assisted customer with their transaction and general customer service

• Ordered and recorded Stock and inventory

EDUCATION

American River College, Citrus Heights, Ca, 2006 – 2007 Mesa Verde High School, Citrus Heights, Ca, 2001 – 2005

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