Customer Service Certified Forklift driver

Shamica Smith

** ****** *****, ******** *******, IL, 62208 618-***-**** ********@*****.***

Objective

To obtain a rewarding position where I can best utilize my extensive background and passion for retail and customer service.

Skills & Abilities

·21 Years of Experience in Retail

·Training

·Sales

·Customer Service

·Forklift Operation

·Stocking

·Display Building

·Receiving

·Problem-solving/Troubleshooting

Cash Tendering

Experience

Owner Pleasing Moments car rental july 2021-present

·Purchase new cars based on market demand.

·Manage car inventory including: rental schedules, maintenance schedules, insurance claims etc.

·Provide excellent customer service to ensure repeat business.

Merchandiser sam’s club july 2004-july 2021

·Create appealing visual displays based on the needs of the department as assessed by management.

·Operate the stand-up forklift.

·Assist managers with implementing new strategies.

·Train new associates as needed.

·Perform resets and inventory checks.

·Worked in multiple departments including: clothing, bakery, meat, clothing, and electronics

Certified nurse Assistant New Athens Nursing Home aug. 2005-nov.2011

·Assist residents with Activities of Daily Living (ADL’s) such as bathing, exercise, eating, etc.

·Maintain compliance with recordkeeping.

·Escalate critical issues to Nurse on Duty

·Respond to emergency calls and pages

·Assist with the coordination of events for the various nursing homes

Education

CNA License August, 2005 Red Bud, Il.

GED May, 2000 Sparta high school

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