Service Representative Program Specialist
Resume:
JoNaie Nichole Russell
Program Specialist
Troubleshooting
Problem solving
Healthcare
Customer Service
Technical support
Sorter
Pick packing
Lawrenceville
30044
adwf3o@r.postjobfree.com
Experience
Packer
Spectrum warehouse
2018 - 2019
My responsibilities were to test cable boxes to see if they work and if they do I would clean and dust the refurbished box and pack it up to be shipped.
Sorter
Advanced disposal
2016 - 2017
My responsibilities were working on an assembly line sorting plastic, cans, trash on a conveyor belt. I also helped sweep and clean the warehouse.
Customer service representative
Data Links
2016 - 2019
My responsibilities were to make outbound calls to different tool shops to see if they sold a type of part that our company sold. If they didn't sell the type of tool I would look it up on different websites like Google to find the price of the tool. I would fill it in on an already filled out excel document. At the end I would also give a brief survey to the managers of the tool shop.
Ticket Master
Government Brands Holding inc
2021 - 2022
My responsibilities were working from home taking inbound calls from customers that want to pay for the traffic tickets, child support, property tax, utility bills, etc... I also handled fraud transactions and also troubleshooting the web payment site as well. I made outbound calls to the customers that I lost connection with. I handled credit card and debit transactions. Program Specialist
Labcrop
2022 - 2023
My responsibilities were working from home making outbound calls to different healthcare providers to see if Botox one is covered under the patients insurance plan. Education
Graduate
North Cobb High School
2008 - 2012
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