Tracey Bugbee

Oldsmar, Fl 703-***-**** adwf1o@r.postjobfree.com

SCRUM MASTER

Certified Scrum Master with a passion for delivering high-quality software through the implementation of Scrum and Agile development frameworks. Dedicated team leader, trainer, and coach with repeated success coordinating efforts of on and offshore teams; well-prepared to facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, and release planning. Leverage excellent communication and interpersonal skills to serve as a vital liaison across functions, disciplines, and organizational levels. Possess complementary strengths in software quality management and ITIL problem management with expertise in the identification and mitigation of impediments to team progress and project success.

Technologies Windows, Lotus Notes, MS Office (Word, Excel, Outlook, PowerPoint), BMC Remedy, Jira, Sensei, MS Teams, Skype for Business.

Knowledge Scrum Software Development Framework, Kanban Framework, Information Technology Infrastructure Library (ITIL) Framework, Capability Maturity Model Integration (CMMI), Business Process Management (BPM), Quality Assurance, Software Development Life Cycle (SDLC), Project Management.

AREAS OF EXPERTISE

Application Development ITIL Framework Agile Framework Agile PMO

Department of Defense Federal Government Financial Services

PROFESSIONAL EXPERIENCE

JP Morgan Chase – Tampa, Fl 03/2019-present

VP Senior Scrum Master / Agile Coach

TEKsystems at JP Morgan Chase

Senior Scrum Master / Agile Coach, 11/2018 – 03/2019

Deliver large-scale software and Web development projects on time and on budget. Effectively collaborate, facilitate, lead and coach for 4 Scrum and Kanban teams responsible for developing global software products. Coach and train all domain teams, provide guidance to other cross domain Scrum Masters on core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies.

Manage the lifecycle of the Agile software development lifecycle for adherence to JPMC processes and continual process improvement. Actively participating in Scrum of Scrums and Agile Center of Excellence.

Coach two domain projects from inception through Agile maturity using both Scrum and Kanban.

Collaborate, facilitating, leading, and coaching distributed Scrum/Kanban teams and Product Owners responsible for delivering software products.

Organize and facilitate all scrum ceremonies: refinement, sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, stakeholder meetings and other Scrum/Kanban related meetings.

Pitisci & Associates @ PSCU, Saint Petersburg, FL 2/2018 – 10/2018

Sr Program Manager / Agile Transformation Coach

Assisted in guiding and driving Transformations to achieve increased agility, predictability, quality, and responsiveness. Engage with stakeholders at all levels of the organization, from teams through senior leadership.

Coached Scrum and Kanban teams using hands on mentorship and support of planning and optimization of Agile Software Development Methodology (ASDM). Coaching teams in various stages of their Agile transformation.

Strategized with Scrum Master, Product Owner, Project Manager and Agile Transformation Team (ATT) for ASDM optimization and Team Success in support of Enterprise implementation and optimization of client’s Agile software development alternative to waterfall.

Provided Agile Leadership coaching, influence, and training to Scrum Masters, Product Owners, Program Managers, Technical Teams, Functional Managers and Executives on agile principles/values and how to build, grow and maintain a thriving agile organization at scale.

Provided process and role-based training to new and existing Agile teams and stakeholders.

Escalated impediments as needed, and Engage ATT as needed.

Apex @DTCC (Depository Trust and Clearing Corporation) – Tampa, FL 7/2017-2/2018

Agile Transformation Coach/Project Manager OCIO

Worked with the Office of the CIO, I assist in guiding and driving Transformations to achieve increased agility, predictability, quality, and responsiveness. Engage with stakeholders at all levels of the organization, from teams through senior leadership.

Promoted and guided Agile Transformations, including training executives, functional managers, Scrum Masters, Product Owners, and teams.

Coached executives, organizations, leaders and teams on Agile Values and Principles.

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Guided teams to achieve results through being Agile versus simply doing agile practices.

Worked with teams, programs, architecture, and business levels to understand and achieve ‘inspect and adapt’ approach to delivering quality.

Acted as a Change Agent, to resolve conflicts and shift the organization through any resistance to change and into high performance.

Provided Agile Leadership coaching, influence, and training to Scrum Masters, Product Owners, Program Managers, Technical Teams, Functional Managers and Executives on agile principles/values and how to build, grow and maintain a thriving agile organization at scale.

Delivered hands-on coaching and leadership of teams in scrum and Kanban– from daily meetings, planning, self-organization, estimation, and removing obstacles to enhanced performance of the team.

Collaborated directly with software and operations teams to coach and guide them on Agile methods to achieve optimal team effectiveness.

Merchant eSolutions – Buchead, GA 8/2016-7/2017

Senior Scrum Master / Agile Coach - AGILE PMO

Delivered large-scale software and Web development projects on time and on budget. Effectively collaborate, facilitate, lead and coach Scrum team responsible for developing global software products and automated revenue management tools for the Intercontinental Hotel Group.

Defined, developed, documented, and trained the MeS Agile software development lifecycle.

Coached and trained the team on core Agile principles of collaboration, prioritization, team accountability and

visibility; ensured consistent application of scrum methodologies.

Managed the lifecycle of the Agile PMO software development lifecycle for adherence and continual process improvement.

Organized and facilitated all scrum ceremonies: grooming, sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, stakeholder meetings and other Scrum-related meetings.

Assisted team with making appropriate commitments through story selection, sizing and task definition and protect them from over-commitment.

Worked closely with product owner in backlog management and continuous delivery of features.

The Intersect Group – Dunwoody, GA 9/2015-4/2016

Senior Scrum Master

Delivered large-scale software and Web development projects on time and on budget. Collaborated, facilitated, led and coached Scrum team responsible for developing global software products and automated revenue management tools for the Intercontinental Hotel Group.

Managed the lifecycle of software development, from ideation to sprints to deployment.

Collaborated facilitating, leading, and coaching Scrum team responsible for delivering software products.

Organized and facilitated all scrum ceremonies: grooming, sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, stakeholder meetings and other Scrum-related meetings.

Tracked and communicated team velocity and sprint/release progress.

Assisted team with making appropriate commitments through story selection, sizing and task definition and protect them from over-commitment.

Coached and trained the team on core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies.

Managed the implementation of feature driven release planning processes and technics.

Trained and coached, the team in the use and implementation of feature driven development (FDD) and release planning.

Worked closely with product owner in backlog management and continuous delivery of features.

Volt Workforce Solutions – Alexandria, Virginia 4/2015-9/2015

Senior Scrum Master / Software Specialist

Delivered large-scale software and Web development projects on time and on budget. Effectively collaborate, facilitate, lead and coach Scrum teams responsible for developing software products and automated tools for the United States Patent and Trade Office (USPTO).

Served as Scrum Master for a large-scale software and Web development project for major government agency.

Managed the lifecycle of software development, from ideation to sprints to deployment.

Organized and facilitate all scrum ceremonies: grooming, sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, stakeholder meetings and other Scrum-related meetings.

Assisted team with making appropriate commitments through story selection, sizing and task definition and protect them from over-commitment.

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CSC (Computer Sciences Corporation) – Tenured employee Alexandra, Virginia 3/2011-4/2015

Global Problem Manager/Agile Coach (CSC)

Directed the Operational Problem Management lifecycle for two large scale commercial client accounts, proactively identifying, mitigating, and preventing recurrence of service issues. Contribute to continual service improvement activities to align services with the changing business needs by identifying and implementing improvements that support the client’s processes. Provide leadership and coaching for six onshore and offshore Problem Managers supporting client accounts. Partner with business and technical subject matter experts to coordinate root cause analysis (RCA) process; leverage 5 Whys technique to advance root cause analysis efforts and support the implementation of a permanent solution. Track, monitor, and uncover trends across incident and RCA data. Deliver client briefings on problem management activities.

Managed a staff of four on and shore problem managers across to for two large scale commercial client accounts.

Advanced from Service Delivery Problem Manager to Global Problem Management Lead of the North American Manufacturing Sector.

Facilitated communication across functions, disciplines, and departments to drive alignment of new, enhanced, and existing problem management processes to meet client requirements.

Managed and facilitated the Root Cause Analysis (RCA) process in conjunction with Business and technical SMEs to identify causes of service issues and implement corrective actions to prevent recurrences.

Identified and mitigated service interruptions through proactive and reactive problem management processes.

Performed Incident Ticket analysis to identify areas of service improvement and to prevent recurrence.

Prepared and delivered web-conference training on problem management process and toolset for all levels of management, cross functional support teams, and clients.

Applied Agile (Scrum) approach to continual service improvement, corrective action plans, and custom tool development.

Served as the Product Owner for a custom problem management tool that allowed the client a portal to create, document, and maintain root cause analysis documents. Developed, prioritized, and maintained the product backlog.

Prepared Agile Scrum briefings for Senior Management on Agile Scrum practices and the goals of implementing Agile principles across the company.

Assisted proposal team in responding to Request for Proposal (RFP), in particular the application of the Agile/Scrum framework.

ADDITIONAL RELEVANT EXPERIENCE

CSC – SR QUALITY MANAGER / SCRUM MASTER/ AGILE TRANSFORMATION COACH (CSC), SR QUALITY / PROCESS MANAGER

Department of Defense Contractor for Air National Guard Financial Management (ANGFM) 10/1999 - 10/006, Defense Threat Reduction Agency (DTRA) 10/2006 - 08/2007, Defense Technical Information Center (DTIC) 08/2007 - 03/11

Tek South Corp / DynCorp / CSC, Quality Manager

EDUCATION & CREDENTIALS

Coursework in Information Technology & Business Management

Northern Virginia Community College, Alexandria, Virginia

Coursework in Business Administration, Accounting, & English

Mohawk Valley Community College, Utica, New York

PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP) Boot Camp (2015)

CSC Project Management Orientation Simulation (2008)

Certified Scrum Master (2010)

ITIL V3 Foundations (2011)

PROFESSIONAL ASSOCIATION

Scrum Alliance, Member

Project Management Institute (2010-Present)

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