Rowan Bard

Eligibility Specialist & Department Supervisor

Address *** ******** ******, *******, ** 06010

Phone 860-***-****

E-mail adwexk@r.postjobfree.com

Systematic Eligibility Specialist with seven years of experience. Trained in database systems using various technology platforms. Efficient in overseeing project deadlines by delegating assignments and communicating with staff. Exceptionally organized and detail oriented with ten years of customer service experience.

Skills

Proficient time management

Adequate knowledge of Microsoft Office

Aptness to identify and resolve errors in data sets.

Clear and concise communication with the ability to stay calm under pressure.

Work History

Enrollment Analyst 1/2015 – Present

Eligibility Department Supervisor 2/2019 - Present

Benistar Administrative Services, Inc., Avon, CT

Reviews data entry to ensure that data is accurate and eligibility requirements are met.

Resolves file and data entry discrepancies with necessary audit evidence.

Adheres to all CMS procedures and guidelines while corroborating that subordinates are following procedures.

Point of contact for member and group outreach.

Answers overflow customer service calls and helps to find resolution to their problems as needed.

Handles distribution of employee job tasks.

Finds resolution to employee conflict to create a positive and productive working environment.

Schedules and oversees new hire and employee training.

Works closely with department management on government contracts.

Creates department procedures and updates when necessary.

Verifies all HIPAA is appropriate stored and disposed of on a daily basis.

Safe-Play Coordinator & Weekend Manager 11/2012 – 12/2014

Jump Zone Party Play Center, Avon, CT

Cashier balanced by counting incoming cash sales and safe deposits.

Scheduled upcoming events and parties using company database.

Oversaw inventory and supply orders.

Found resolution to customer issues as needed.

Created employee schedule and resolved any employee conflict when needed.

Education

High School Diploma Hall High School - West Hartford, CT 9/2008 – 6/2012

References

Emily Boothroyd – 860-***-**** Facility Manager, Jump!Zone

Tasha Gardner – 860-***-**** Subordinate, Benistar

Susan Pawlina – 860-***-**** Former employee of Jump!Zone and Benistar

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