ANDREA RUFFEN

Houston, TX ***** – adwex6@r.postjobfree.com - 281-***-****

Objective: Experienced paralegal searching for a career with a growing Texas company, where I can utilize my excellent paralegal skills, administrative skills, and customer service skills in a collaborative team environment.

Skills:

Proficient in Microsoft Office Suite, experience in legal compliance management, excellent customer service, problem solving, effective communication, attention to detail, reliability, and teamwork.

Work Experience:

09/2016 - 01/2020 Empyrean Benefits Solutions Houston, TX

. Customer Service Representative / Benefits Specialist

●Educated participants and clients on self-service options, to enhance their overall experience.

●Handled appropriate referrals, complaints, and grievances in a timely manner.

●Researched and responded to resolve enrollment issues, such as incorrect benefit selections. Responded to problems promptly and effectively.

●Received Excellent Customer Service Awards for meeting and exceeding the customer needs.

10/2007 - 11/2014 Axiom Medical Consulting The Woodlands, TX

Intake Specialist Team Lead

● Managed department while performing routine audits and performance reviews.

●Developed time management skills insuring efficient staffing.

●Entrusted to conduct training sessions for new hires due to extensive knowledge of procedures.

Program Manager

● Successfully developed Axiom’s largest Program Management client.

●Created Axiom’s first Program Management Manual by insuring I had strong product knowledge, company knowledge and years of experience.

●Handled OSHA and non-OSHA medical surveillance exams.

●Accurately input confidential medical information into company database.

●Promoted to Intake Specialist Team Lead due to the successful hard work performed on the Program Management case.

02/2003- 08/2007 Wright’s Reprints (The Woodlands, TX)

Customer Service Representative

Greeted customers, answered call, Data entry, and order processing.

06/1998- 04/2002 Financial Services, Inc. / Texan Ford The Woodlands, TX

Insurance Counselor

●Built relationships with agents and customers to insure and verify insurance on all financed vehicles.

●Procured out of state titles and filed insurance claims on behalf of the company.

●Greeted customers, answered the phone, sorted, and distributed mail.

Education:

Paralegal Studies AAS – Lone Star College 2022

Notary Public Commissioner for the State of Texas

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