Steven C. Smith

**** *. **** ******

Phoenix, AZ 85006

602-***-****

adwewe@r.postjobfree.com

Objective: To secure a job in the service industry that uses my current abilities while learning new systems and skills.

B2B Customer Service

January 2022 to February 2023

Cable One DBA Sparklight

210 E. Earll Dr

Phoenix, AZ 85012

Responsible for taking incoming calls from current business customers. Answering billing questions and troubleshooting accounts. Adding or deleting services using proprietary web-based program Singleview. Kept account notes using Salesforce. Required extensive time management, organization, service, sales, and communication skills. Had to keep pace with a high volume of incoming calls. Required a great deal of knowledge of different processes for account management.

Reservations Sales Agent

September 2013 to October 2021

Apple Leisure Group

3805 West Chester Pike

Newtown Square, PA 19073

Took incoming calls evaluating customers' needs and educating prospective clients on airline and hotel packages and upselling transportation and insurance options, selling vacation packages, and doing required follow up work. Managed time to optimize availability to reservation telephone queue. Used Sabre GDS to make airline reservations and create passenger name records. Required high level customer service and sales skills to educate clients on airline options and to complete reservations accurately. Worked in a fast-paced call center environment taking calls for several airline and vacation companies. Exceeded quotas and metrics levels required for call center staff.