Customer Service Nursing Assistant

Dona Lechuga

Tolleson, AZ ***** 480-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

SKILLS

Expense Reporting

B2B Sales

Problem-Solving Strengths

Product Promotion

Sales Expertise

Product Management and Pricing

Product and Service Knowledge

Maintaining Customer Database

Strategic Planning

WORK HISTORY

SALES REPRESENTATIVE 09/2021 to 08/2022

Premium Retail Services Inc

Promoted wireless sales for Walmart electronics department

Assisted customers with cellular activation to all major wireless networks.

Accepted and processed payments and purchases for new equipment using POS system.

Tracked and recorded mobile devices inventory daily.

Activated both contract and pre-paid wireless phones for limitless customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

Convinced customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each mobile device by retailers.

Provided exceptional services and pleasant shopping experiences to retail customers.

Increased business sales utilizing wireless network promotions and knowledge.

MANAGER / OWNER 02/2012 to 10/2019

Lechuga's Automotive Tint N Detailing Shop San Carlos, AZ

Managed my own family day-to-day business operations in automobile cleaning in detailed functions.

Provided customers with automobile window tinting in specific time frame.

Trained and motivated employees to perform cleaning functions of automobile.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Experience in basic bookkeeping.

ASSISTED LIVING MANAGER 09/2009 to 02/2012

Six Shooter Canyon Assisted Living Home Globe, AZ

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Communicated with patients, ensuring that medical information was kept private.

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Motivated and supervised 3 certified nursing assistant in delivering quality patient care.

EDUCATION

Bachelor Of Applied Arts Pyschology

Post University, Waterbury, CT

GED 12/2004

Globe Unified School District, Globe, AZ

LANGUAGES

Apache

Native or Bilingual

Hawaiian

Professional Working

Spanish

Elementary

.

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