614-***-****

adwevm@r.postjobfree.com

Columbus, OH

C O N T A C T

S K I L L S P R O F I L E

E D U C A T I O N

W O R K E X P E R I E N C E

Leadership & Communication

De-escalation & Conflict Resolution

POS Systems

Diploma

Westerville North Highschool

2014

Front Desk Receptionist

Columbus Suboxone Doctors July 2022- Jan 2023

Offered guidance to new and existing patients via telephone and written communication

Managed communications through several different channels to ensure patient requests are fulfilled

Assisted with scheduling and other tasked assigned by managment Highly motivated customer service representative with 7 years of experience and committed to providing high-quality service and developing customer relationships. Looking to further expand my career as well as perfect my current skill set for any customer service role.

K A T I E N A N N

C U S T O M E R S E R V I C E R E P R E S E N T I T I V E Active Listening & Patience

Innovation skills to improve customer

experience

Time Management

Hostess / Expediter / Runner

Carfagnas Homemade Kitchen 2018 - July 2021

Greeted up to 50-100 customers per sift while delegating guests between servers to ensure timely customer service.

Gathered and advised kitchen staff of incoming orders as well as making sure food items are evaluated before leaving the kitchen to ensure the best quality. Memorized menu items and had extensive product knowledge to be able to fully describe menu items to guests

Team Lead

Tim Hortons 2015-2020

Memorized over 100 menu items and created custom drinks for 50-150 customers a shift.

Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 50 food items.

Provided friendly customer service all while remaining calm and composed during periods of high volume.

Meticulously manage the cashflow operations totaling $4,000-$6,000 per shift. Directed 4-10 employees per shift as a shift lead. Certificate

Ohio School of Cosmotology

2017

Emotional Intelligence

Attentiveness

Clear Communication

Creativity and Resourcefulness

Microsoft Applications

Goal-Oriented Focus

Tenacity